Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-10-27T04:53:49+00:00

    Clear cache in Play Store and Play Store Services apps and then try.

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  2. Anonymous
    2020-10-27T08:52:19+00:00

    IMAP stop working today after I restarted my phone! totally unreliable app! 

    Had to remove and re-add the account for it to work! Hope I don't have to do that every time I restart my phone

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  3. Anonymous
    2020-10-27T10:00:38+00:00

    Yesterday eve I removed the IMAP account (leaving an Outlook.com account, my secondary mbx), forced stopping Outlook, then installed 4.2041.3 (eventually appeared in the store).

    This morning still the same symptom: outbound IMAP message stuck in outbox, and subsequently IMAP folders no longer refreshing. It is still not clear if it is an IMAP or SMTP issue (as sending email also involves creating and saving a msg in the drafts folder (when an outbound msg is stuck/stalled in Outlook/Android outbox, the msg is visible in the drafts folder when connecting with Outlook365); Outlook.com account is still operational.

    So here, 4.2041.3 made NO change.

    Outlook support ask me to give the credentials to test against https://testconnectivity.microsoft.com/ but I have no time to spend on creating a new test MBX with my ISP at this time, I spent already waaay too much time t'shooting this.

    I will now go ahead with BlueMail and teach it to my wife as well, then will test new Outlook releases occasionally.

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  4. Anonymous
    2020-10-27T10:20:48+00:00

    My problem is the dreaded "no content" issue that happens after seeing the "retrieving messages and calendar" message.  I have had this issue for about 2 weeks now and have gotten very adept at the following which has always worked:

    * Delete affected IMAP account within Outlook for Android.

    * Force stop Outlook for Android.

    * Start Outlook for Android.

    * Add IMAP account again.

    • For IMAP server DO NOT ADD A PORT.
    • For SMTP server ADD A PORT (server.domain.com:port).

    Early today I downloaded and installed 4.2041.3.  I have not had the issue yet, but sometimes it goes a day or two before the no content/retrieving messages and calendar issue.

    I will report back if it happens again, or if I am able to go a few days without the issue happening again.

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  5. Anonymous
    2020-10-27T19:41:38+00:00

    I have the exact issue.

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