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This suddenly started yesterday 3/4/2020.
I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).
Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.
First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.
I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.
What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Henk,
One of the other areas I couldn't work out was the AutoDiscover processing.
I was unsure it was even being used.
But you can suffix the port onto the server address: mail.server.com:993
I've tried that, but just had a different variation on the logon error.
Cheers
Paul
We have the same problems on multiple phones with the Outlook app.
However. Our mailserver uses TLS 1.2 and only valid excryption keys are enabled! Even the order is correct.
And my phone (Pixel 4) stopped at Monday last week. My partners phone (iPhone XS) stoppend on Friday connecting to the same IMAP server. The server supports both TLS and SSL on 465 and 587 and 993 IMAP. But the Outlook app does not give the option to input these. The auto config script on the server is not processed. And in the server log I can see that the app is connecting aq Microsoft IP address and not the domain of the mailserver that I entered. Is all encrypted communications of the Outlook app relayed through MS servers? That is what it looks like!
And to my surprise, the ? at top right is SETTINGS that normally should be a wheel in applications (even Windows itslef!)
Henk
I have the same problem. I wrote to Microsoft for help, but they're not willing to answer.
I recently purchased a Note 10+. On previous S7 Edge phone the Outlook application worked correctly. How surprised I am now when I can't configure Outlook accounts on my new smartphone. On the older model, the mails still works and receives messages, on the new one, error 701 still pops up, service not available, check login and password.
I'm already tired, Outlook has fitted me but now I will have to find another solution.
Hi,
I have a few customers experiencing this problem.
It looks like with an App update Microsoft have removed "older" SSL and TLS protocols from the Outlook App, so It can't connect to MANY IMAP servers any more.
I've seen some emails on the MS partner network relating to SSL and TLS removal.
Short of updating the server SSL and TLS config there is nothing you can do with the Outlook app.
If you swap to gmail (yuk) or Blue Mail they will connect without issue.
If you want a paid app, that in my humble opinion is the best out there, then get Nine Email.
It just works and runs rings round the Outlook app.
Hope that helps with the frustrations
Cheers
Paul
What was the version? Did it address Outlook problem? I previously updated Outlook and it lasted for several weeks until error reappeared.
4.1.92