Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-09-24T12:28:35+00:00

    I have the same issue with Outlook on my Samsung Note . It sucks that Microsoft cannot fix the issue. So much for the collaboration between Microsoft and Samsung. My solution: Use TypeApp!

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  2. Anonymous
    2020-08-28T00:49:46+00:00

    Hey Henk,

    One of the other areas I couldn't work out was the AutoDiscover processing.

    I was unsure it was even being used.

    But you can suffix the port onto the server address: mail.server.com:993

    I've tried that, but just had a different variation on the logon error.

    Cheers

    Paul

    We host our own server for multiple clients. The autodiscover is set up to the server address. This works.

    Just entering the port should not be enough. Should this port use SSL or TLS?

    But why do I get an error from a Microsoft server? We do not use that server. And that server is not in any MX setup configuration for that domain. Strange and undocumented.

    And why can I not explicit input the servers, ports and protocols in the app? This also indicates that the account is routed through microsoft servers that possibly run the autodiscover to connect my android app. Or can you deny this behavior? Why are there then errors from Microsoft servers?

    On our servers all security is installed, SSL, DKIM, TLSA (DANE) and more. So that should not be an issue. We get 100% security on internet.nl and other testing machines.

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  3. Anonymous
    2020-08-11T20:59:52+00:00

    I have the same problem.

    V4. 2030.3(42030807)

    Id also like answer to previous question, if this outlook email client routes traffic via some Microsoft server in USA. I've seen unexpected connections to our mailserver

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  4. Anonymous
    2020-08-05T15:07:04+00:00

    It seems the latest update of the Android Outlook app solved the issue for some people. But others, including me, keep having the same problem. Are there any updates and can we expect progress on this, or will I be forced to switch to another email app for my IMAP account?

    Thanks

    Christoph

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