Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-10-15T04:36:51+00:00

    I am hang this problem with network solutions right now... Is yours still working? 

    Please let me know 

    Thanks 

    Larry 

     *THIS WAS IT*

    I was trying all sorts of ways to re-connect back to my Network Solutions IMAP account.  I updated the Outlook app on Android (Galaxy S9+) and ran into the dreaded "message has no content" bug.  So I uninstalled Outlook, reinstalled and added back all of my email accounts.  Except I had problems with the IMAP.  I was adding a port for both the IMAP and SMTP servers and it wouldn't work (mail.domain.com:143 & smtp.domain.com:587).  However, if I left the port off the IMAP server, but kept it on the SMTP server it finally worked!

    Thank you Henk!

    -Tal.

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  2. Anonymous
    2020-10-14T18:30:48+00:00

    Do NOT enter the port for IMAP (see my earlier message on okt 11th). Only for SMTP enter the port.

    I don't like it as it want to prevent to use the unsecure port 143 instead of 993. I'd have to change password and update settings on all devices if the port 143 was (mis)used, just because of broken Microsoft application.

    Do push notifications works?

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  3. Anonymous
    2020-10-14T18:22:18+00:00

    Do NOT enter the port for IMAP (see my earlier message on okt 11th). Only for SMTP enter the port.

    And in my case this worked on Android 10 and also after the recent update to Android 11. I use a google Pixel 4.

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  4. Anonymous
    2020-10-14T12:16:14+00:00

    I noticed, that settings are sometimes kept in cache, even after deleting the cache. So I advise to reboot or off/on your device after deleting the IMAP account. It worked for me, but I don't know if the connection is secure. My mail provider still allows unsecure connections on top of secure connections. When I check my mail domain with internet.nl (Dutch and English) the Cipher order is not OK.

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  5. Anonymous
    2020-10-14T10:22:32+00:00

    that I did not even notice that I do not get notifications. 

    Thanks for confirmation. Without nofitications the app is totally useless. I could have used a mobile web mail site instead :-/

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