Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

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  1. Anonymous
    2020-10-23T07:19:58+00:00

    Just installed 4.2039.3 and problem still there.

    (but here the first symptom is reply to a message goes into outbox limbo with "sending message..." forever.

    Re-configured my IMAP account settings with no port # for IMAP server, and testing...so far so good...crossing fingers.

    I'm not sure if my ISP hosting the mailbox will reject port 143 connexions....so obviously this is only a temporary workaround.

    BTW, it would be great to add the ability to view/edit IMAP settings, without having to delete recreate the account when s'thing has to be checked/modified.

    Well, it looks like for some reason, the particular IMAP/SMTP servers of my ISP make things worse than for most of the users in this thread:

    4.2039.4 and the proposed workaround (no IMAP port specified)  does NOT work for me (& my wife).

    I can successful create an IMAP account and it works for some time, but very quickly, sending messages fails and subsequently refreshing some IMAP folders stalls.

    I'm not sure if Outlook somehow tries to connect the IMAP server during the sendprocess, otherwise there is also a SMTP connection issue.

    Unfortunately, I'm afraid there aren't that many users using the combo of my ISP and Outlook/Android via IMAP, so I will certainly be a victim of ping-pong between my ISP & Microsoft support; therefore I give up and look for another Android client for generic IMAP access (any recommendation, anyone ? Currently looking at Blue Mail (Blix inc.), but considering moving to ProtonMail, including the mailbox, not just the client)

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  2. Anonymous
    2020-10-22T12:51:01+00:00

    But you could be right that this does not work.

    It is the most important feature.

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  3. Anonymous
    2020-10-22T11:44:00+00:00

    No. I think I have disabled that (as most). But you could be right that this does not work.

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  5. Anonymous
    2020-10-21T23:06:53+00:00

    Success.  Eventually.  I had previously tried using advanced settings and configuring the server and ports manually because when IMAP connectivity was lost last time (after March updates) it was the only way to get it working again.  This time, I again tried the manual configuration and also tried just selecting IMAP and not specifying ports.  This did not initially work when I tried it immediately after a failed manual configuration. 

    However I was able to connect using just the basic IMAP configuration without going into the advance settings, but only after I closed Outlook and restarted the phone.  Keep in mind I had tried this configuration at least twice before without luck.  It almost seems like if you try a configuration and it fails, it does not reset or clear connection / cache without a restart.

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