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This suddenly started yesterday 3/4/2020.
I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).
Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.
First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.
I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.
What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hope you have better luck than me. My settings only lasted 3 days before needing a reconfig. So it's still very difficult to configure imap, still doesn't persist for more than a few days, still needs resetting/reinstalling to recover, and no clear acknowledgement from the dev team. Surely this is damaging the Outlook brand.
Latest vesion 4.2041.3 (October 27) seems to work for me.
You have to reset the app data (or reinstall the application) and setup everything again. I added both port numbers 993 and 587. New email push notifications works, sending emails works. Closing and starting the app again works as well. Fingers crossed.
I have the exact issue.
My problem is the dreaded "no content" issue that happens after seeing the "retrieving messages and calendar" message. I have had this issue for about 2 weeks now and have gotten very adept at the following which has always worked:
* Delete affected IMAP account within Outlook for Android.
* Force stop Outlook for Android.
* Start Outlook for Android.
* Add IMAP account again.
Early today I downloaded and installed 4.2041.3. I have not had the issue yet, but sometimes it goes a day or two before the no content/retrieving messages and calendar issue.
I will report back if it happens again, or if I am able to go a few days without the issue happening again.
Yesterday eve I removed the IMAP account (leaving an Outlook.com account, my secondary mbx), forced stopping Outlook, then installed 4.2041.3 (eventually appeared in the store).
This morning still the same symptom: outbound IMAP message stuck in outbox, and subsequently IMAP folders no longer refreshing. It is still not clear if it is an IMAP or SMTP issue (as sending email also involves creating and saving a msg in the drafts folder (when an outbound msg is stuck/stalled in Outlook/Android outbox, the msg is visible in the drafts folder when connecting with Outlook365); Outlook.com account is still operational.
So here, 4.2041.3 made NO change.
Outlook support ask me to give the credentials to test against https://testconnectivity.microsoft.com/ but I have no time to spend on creating a new test MBX with my ISP at this time, I spent already waaay too much time t'shooting this.
I will now go ahead with BlueMail and teach it to my wife as well, then will test new Outlook releases occasionally.