Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-18T15:23:19+00:00

    Here is the final refusal of OfA support:

    "I do understand your issue.

    You are unable to add your account with Advanced settings and app is failing that way. Simple is working.

    At this moment this cannot be checked, we have couple of more imprtant issues related to IMAP that are being working at and ticket as yours wont be looked at by engineering team anytime soon since imact does not exist. Your account works with Simple log in, Advanced issue has nothing to do with GDPR complience and therefor we wont be able to assist you further on this issue at this moment."

    ... no comment from my side.

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  2. Anonymous
    2020-11-17T00:32:56+00:00

    Regarding certain 4.2044.1 that you got, OMS replied to me, 

    "the new version is not yet available in your region, once it's available you will get it."

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  3. Anonymous
    2020-11-15T16:57:26+00:00

    No problem. 

    A lot of hanging emails went through during the afternoon. Incoming email does not seem to be affected. 

    At the moment I'm using TypeApp as communication with outlook sitting quietly. Will lodge further complaints through 365 support.

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  4. Anonymous
    2020-11-15T16:28:58+00:00

    Thanks.  But, I’m reluctant to install anything that isn’t through the Playstore, for security reasons.

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  5. Anonymous
    2020-11-15T16:18:08+00:00

    Here is a link to the latest apk

    Link deleted

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