Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-26T16:59:55+00:00

    OfA support asked me to open testconnectivity.microsoft.com

    The test resolved the server.  Then, it tested SSL certificate.  The diagnostic reports that SSL v3, TLS 1.0, 1.1, and 1.2 are not enabled.  It further states that, for Office 365 (I guess that means OfA?), the server must support at least TLS 1.0.  I checked with my IMAP email service provider and they advise that their server does.

    That said, O for iOS works for me.  I assume that the requirements are the same.

    OfA Support replies that there is a problem with my account or the server settings.  Makes no sense, to me.

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  2. Anonymous
    2020-11-26T15:29:50+00:00

    I'm still having trouble with the 45.1 version as well.

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  3. Anonymous
    2020-11-26T14:37:46+00:00

    There is more to it. When in previous versions I was able to add an account, directly after addition, there was an "Advanced settings" option right above were you can "remove this account from this device" and "remove this account for all mobile devices" options. This advanced settings option got to a screen were you could tell what imap folder should used as the send, concepts, removed items unwanted (or spam) system folders. Here you could associate the imap folder with the app's system folder by hand. Once I used the option, it was no longer available. Also the associations got lost in time and again for me it

    I have the same experience. The "Advanced settings" option was gone when I got the famous "Updating" message on Outlook start and the whole IMAP account stopped working. I was able to reproduce it all the time. Now I switched to BlueMail as the IMAP support in Outlook for Android is broken and hopeless. It still works fine in the default Mail app for Windows 10.

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  4. Anonymous
    2020-11-26T13:16:24+00:00

    Current version 4.2045.2 it's just as FUBAR as all previous versions.

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  5. Anonymous
    2020-11-26T13:03:10+00:00

    Hello SpikesJoubert,

    A few Outlook Andoid app versions ago, when I could still add the imap accounts, I had a similar problem.

    It was my first reported imap issue to Microsofts support.

    When I added the imap account all the folders of the account were visible. But I found that after restarting the app they were not all correctly associated with the app's system folders. 

    You can tell, when you find certain folders under the header "Folders" instead of above.

    imap can have many folders, that you can add yourself like p.e. "MyArchive2020". Some of them have a special function and should be associated with the app's system folders.

    p.e. Inbox, Concepts, Sent, Removed items. When they are correctly associated with the system folders, they appear above the "Folders" heading. (The Folders heading might not be there if there are no additional folders to the system folders)

    In my case only the Inbox was correctly associated. The Sent and Removed items folders were not.

    When you then want to sent an email, the app has no (app) system folder associated to the corresponding imap folder and will not sent. The same for removing an item. If the imap "removed items" folder is not associated with the app's removed items system folder, it will not remove an item.

    The confusing thing is, that under the header "Folder" you will see the imap folders including its content. They just do not function any more as you want them to.

    There is more to it. When in previous versions I was able to add an account, directly after addition, there was an "Advanced settings" option right above were you can "remove this account from this device" and "remove this account for all mobile devices" options. This advanced settings option got to a screen were you could tell what imap folder should used as the send, concepts, removed items unwanted (or spam) system folders. Here you could associate the imap folder with the app's system folder by hand. Once I used the option, it was no longer available. Also the associations got lost in time and again for me it was no longer possible to sent or remove items. The "Folder"header appears and there under the imap folders that should have been associated with the system folders

    But support asked me to clear the cache again and with the latest version I now can no longer add the account at all.

    (Since I have a Dutch version, I had to translate. It can be that you find slightly different names.)

    Happy reading

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