Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

297 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-03-21T14:43:15+00:00

    Lets face it. It's apparent that Microsoft have zero interest in resolving the issue. A huge company, one of the richest in the world, that can write a whole Operating system for Servers, businesses and home use could fix a simple email issue in 5 minutes if they wanted to, although I have to say I'm bewildered as to why not.

    True, unfortunately.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-03-21T06:27:09+00:00

    I agree with you 100%!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-03-21T02:07:33+00:00

    I've installed the latest version.

    I can still receive emails for the IMAP accounts which I already have configured in the App but am still unable to send.

    I am unable to add an additional IMAP account provided via my ISP

    I get the error:-

    "Log-In Error

    The connection to your email server timed out. Please check your email settings"

    Doesn't matter whether I configure manually or automatically and I know for a fact that the email settings are correct. I do this for a living.

    Lets face it. It's apparent that Microsoft have zero interest in resolving the issue. A huge company, one of the richest in the world, that can write a whole Operating system for Servers, businesses and home use could fix a simple email issue in 5 minutes if they wanted to, although I have to say I'm bewildered as to why not.

    I continue to use the Mobile app as it works fine with my outlook.com address and it allows me to sync my calendar with Office 365 on my desktops.

    But for email addresses provided via my ISP I have to use alternative apps on my phone

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-03-19T16:56:27+00:00

    Hi

    I have same issue with login to me mail server with neu Outlook App.

    Finally I desidetet to find neu app - K-9 Mail, witch was worked in few minutes..

    But after hours fight I decided to tell Your what I think goes wrong with outlook app.

    My server use STARTTLS what can't be chose on this app. I also noticed that my email domain must be the same like as, my server domain, unfortunately one of my email address isn't. I hope that will be useful. Greeting.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-03-19T12:40:20+00:00

    I have installed K9 mail beta, Spark, Bluemail. 

    All 3 are working excellent with my Imap account. I am not using the Imap account on Outlook anymore. It gives me too much grief and stress. 

    I am not waiting any longer for MS to maybe solve finally the issue after more than a year (I think)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments