Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

297 answers

Sort by: Most helpful
  1. Anonymous
    2021-08-09T18:58:52+00:00

    TOTALLY

    What works for one Does Not work for the Other!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2021-08-09T17:39:39+00:00

    Crazy isn't it?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-08-07T13:39:27+00:00

    Still not working after years. After month I tried to add my private IMAP server and mail again, with no luck. It feels like the client app is not working with starttls and different domains in server and mail address. I mean, this is so basic. 100% sure that this is, because MS wants you to give up and use outlook mail accounts.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-08-01T12:32:19+00:00

    I was able to resolve this issue, after using exactly the Mailserver hostname for which SSL is enabled in Plesk:

    Plesk Forum

    Stefan Salzberg

    Jr. Support at Systron.net

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2021-07-29T21:25:42+00:00

    I'm really beyond asking MS for help. Look at the screenshot for my "chat" with Stephan. Last contact was at 1:52. It's now 2:23 and he's way gone. Typical MS. Broken apps and software and no support. I'm going to look for another mail client.

    Was this answer helpful?

    0 comments No comments