Outlook Android app cannot login IMAP email server.

I can confirm that. IMAP is completely broken by the latest update 4.2039.2 from October 9. Reinstall won't help. There are similar reports in Google Play reviews and Reddit post.

Steps to reproduce:

1. add IMAP account including ports 993 and 587
2. go to launcher main screen
3. send an email message from another device
4. notification is shown and email received in Inbox - ok
5. close the Outlook from task list (or restart the phone)
6. start it again
7. you'll notice a short message "messages and calendars are updating ..."

After that the IMAP account no longer works. No new email notifications and the Inbox is usually stuck with "getting new messages". Account reset won't help either.

Microsoft, do not try to blame the email provider nor the settings. It is your bug, fix it.

I just found, that now TLS/SMTPS is broken. STLS/587 works.

Sorry, seriously, the product manager of the android app and the sw engineers have apparently no clue about their SSL implementation. I mean, it's certainly a challenging topic, but I expected Microsoft to have better engineers here. Apparently not!

Update; Microsoft Sync Technology in the App does understand "changes". You will need to fully delete your current account and recreate it in the app, using the correct Credentials and TLS-Instructions (STLS or TLS).

Bug: Microsoft needs to allow amendments on MS Sync technology using the app, to i.E. switch from ports 587 to 465 or 143 to 993. Apparently the MS Sync technology is very static when it comes to the apps.

Summary: Microsoft wanted to make things "easier" for people, but Microsoft's definition of easy it IT Crowd's paradigm of switching off and on again, just like the old Windows times, where a reboot was a good treatment for flaky Microsoft product behaviours.

Clearly, the times, where the user had to enter credentials and service instructions on his own, were maybe complicated (once), but easier to maintain. Today, Microsoft created a solution to enforce MS Support engineers, who have no clue at all, to interact with you, sending tons of diagnostic data, just to find out the service credentials needed to be amended.

Sorry, Microsoft, wrong approach. This is not easier, this is simply stupid and short-term thinking, because they way to resolve this is clearly inefficient and ineffective. We understand, that you want to bind customers. We, the customers, to whom product managers should listen, are annoyed.

Get back the direct connection dialogues for the customers to leave customization to them, not you.

Reported same issue as Yesu1975 around same time. Prior to reporting I deleted Outlook and reinstalled. The issue temporarily went away. It has since reappeared. My husband is having the same issue on his phone. I was able to bypass reentering password request by selecting OK and then selecting "?" for chat session. We'll see if this works.

*THIS WAS IT*

I was trying all sorts of ways to re-connect back to my Network Solutions IMAP account.  I updated the Outlook app on Android (Galaxy S9+) and ran into the dreaded "message has no content" bug.  So I uninstalled Outlook, reinstalled and added back all of my email accounts.  Except I had problems with the IMAP.  I was adding a port for both the IMAP and SMTP servers and it wouldn't work (mail.domain.com:143 & smtp.domain.com:587).  However, if I left the port off the IMAP server, but kept it on the SMTP server it finally worked!

Thank you Henk!

-Tal.

What was the version? Did it address Outlook problem? I previously updated Outlook and it lasted for several weeks until error reappeared.