Outlook Android app cannot login IMAP email server.

Anonymous
2020-03-05T22:54:18+00:00

This suddenly started yesterday 3/4/2020.

I have 3 email accounts on my android Outlook app. Outlook.com, Google, my ISP's. The problem only happens with my ISP (comcast.net, IMAP).

Till yesterday night, I can send/retrieve emails from the same server without an issue with Outlook app.

First I noticed Outlook requested to re-enter email password. But it failed. So I deleted account, then added. Failed. I even removed Outlook app and re-installed it. Failed. Google and Outlook account are just fine.

I didn't change anything from my side. I can access Comcast email from Web/Windows 10 mail and even from the same phone using Samsung standard email app.

What was changed and how to solve it? I can use Samsung standard email app but I like Outlook.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-11-08T19:11:22+00:00

    Outlook Mobile Support has now, after denying it many times, admitted that there is a problem with Outlook Mobile for Android.  Microsoft's engineers are aware of the problem. When they fix it, the fix will automatically deploy.   No commitment on when they will fix it. I don't think I'll be around to notice a fix.

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  2. Anonymous
    2020-10-27T10:00:38+00:00

    Yesterday eve I removed the IMAP account (leaving an Outlook.com account, my secondary mbx), forced stopping Outlook, then installed 4.2041.3 (eventually appeared in the store).

    This morning still the same symptom: outbound IMAP message stuck in outbox, and subsequently IMAP folders no longer refreshing. It is still not clear if it is an IMAP or SMTP issue (as sending email also involves creating and saving a msg in the drafts folder (when an outbound msg is stuck/stalled in Outlook/Android outbox, the msg is visible in the drafts folder when connecting with Outlook365); Outlook.com account is still operational.

    So here, 4.2041.3 made NO change.

    Outlook support ask me to give the credentials to test against https://testconnectivity.microsoft.com/ but I have no time to spend on creating a new test MBX with my ISP at this time, I spent already waaay too much time t'shooting this.

    I will now go ahead with BlueMail and teach it to my wife as well, then will test new Outlook releases occasionally.

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  3. Anonymous
    2020-10-23T13:44:19+00:00

    Ah yeah I see what you mean, well it's better than nothing while Outlook get fixed

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  4. Anonymous
    2020-10-23T13:27:18+00:00

    Immediately? It doesn't support IMAP IDLE push notifications. A check every 15 minutes is completely useless.

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  5. Anonymous
    2020-10-23T12:58:06+00:00

    Switched to gmail, Imap worked perfectly with the secure connection and you can even edit your income and outcome servers or any other setting even after you add you account, no need to delete and readd to do so

    Gmail app doesn't support email notifications on IMAP so it is completely useless.

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