Outlook app for iPhone frozen

Anonymous
2019-10-19T02:38:42+00:00

Have the latest IOS update, 13.1.3. Using iphone XS. You can open the app but its frozen. Restarting didnt fix it. Deleted the app and reinstalled. It worked for 5minutes. Seems to slowly update incoming emails in the background and will give notification. But they cant be seen when you open the app.

Anyone know whats going on?

Outlook | Outlook for mobile | Outlook for iOS | For business

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Anonymous
2019-11-01T20:58:13+00:00

I updated to 13.2 on iPhone and all my issues have disappeared

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  1. Anonymous
    2019-10-30T19:00:29+00:00

    I appreciate your patience. I've made a follow-up regarding your concern to our Internal Support team. As of this writing, this is still under investigation.

    Please standby for updates.

    Thanks.

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  2. Anonymous
    2019-10-31T23:09:03+00:00

    Same for me.

    Iphone 7, IOS13.2

    Outlook App Version 4.9.0

    Open Outlook and it will open and function as normal.

    Go to other apps and come back to Outlook after 10 minutes and it is non responsive, ie no response to any touch on the screen.

    Push Home and it will display home screen and can now touch Home screen icons.

    Double click Home and go back to Outlook and non responsive.

    Double click and Close Outlook.  Reopen and still non responsive.

    Reboot the phone and Open Outlook and it is fine again for 10 or so minutes.

    The only way I have found it too work is to Manually close Outlook after every time you have opened it.  

    I also have the Zoho Mail app and it has been doing almost identical thing.

    All this since one of the 13.1.x updates.  Not sure which one, but I think it was 13.1.2

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  3. Anonymous
    2019-10-31T23:19:17+00:00

    Mine seems to have mostly come right now. Just a bit of type-lagging. Uninstalled and reinstalled again. Other issues with phone and battery seem to have mostly gone. Not 100 yet though

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  4. Anonymous
    2019-11-01T00:36:09+00:00

    I was good for 5 days after removing outlook, shutting down, reinstalling. 5 days of operations then froze again.  Hopefully getting closer. Some formal resolution would be good.

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