Outlook app for iPhone frozen

Anonymous
2019-10-19T02:38:42+00:00

Have the latest IOS update, 13.1.3. Using iphone XS. You can open the app but its frozen. Restarting didnt fix it. Deleted the app and reinstalled. It worked for 5minutes. Seems to slowly update incoming emails in the background and will give notification. But they cant be seen when you open the app.

Anyone know whats going on?

Outlook | Outlook for mobile | Outlook for iOS | For business

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Anonymous
2019-11-01T20:58:13+00:00

I updated to 13.2 on iPhone and all my issues have disappeared

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  1. Anonymous
    2019-12-06T01:37:32+00:00

    Looking good so far following upgrade to 4.14.0

    3 days and no freezes or other symptoms.

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  2. Anonymous
    2019-12-05T23:15:37+00:00

    Since upgrading to 4.14.0 I've haven't had issues for a couple of days so far.  Fingers' crossed!

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  3. Anonymous
    2019-12-05T22:59:11+00:00

    I'm using iOS 13.2.3 on an Xs.

    I've installed the latest outlook from the app store, 4.14.0.

    Today outlook has been working.

    The App Store says 4.14.0 is 1d old.

    I've had no issues for about, 1d.

    Prior to this I've been experiencing the same freeze symptoms everyone else is reporting.

    Can others check if their issues are fixed with this combination?

    It's Friday and this is still working. The app is responsive, no sign of increased heat, reduced battery life.

    Its a shame that nobody from Microsoft jumped on this thread and said it was a known issue and might be resolved in the next outlook.app version, which now appear to me to have been the case.

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  4. Anonymous
    2019-12-05T13:13:03+00:00

    Unfortunately, had to reboot my iPhone this morning to get unfreeze Outlook (4.14.0). Last reboot 24 hours ago. I also noticed prior to both reboots my iPhone was getting warm and battery draining quickly. After reboot, all is working as expected. We’ll see what happens over the next 24 hours. 

    Mine having the issue in the recent ios versions, including the latest, and latest App. Works well in the morning then crashed (frozen). starting the App took longer in the splash screen, then load the emails in the frozen screen.

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