Outlook Notification Centre - Emails won't open

Anonymous
2019-06-03T10:03:44+00:00

Whilst using Windows 10 Pro, I am receiving notifications in the notification centre when I have received a new email in Outlook. However, when I click the email in the notification centre it does not open the email. 

Please can you help sort this issue. Followed all other forums etc. and these have not helped solve my issue.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2020-10-14T04:07:51+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

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    10+ people found this answer helpful.
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  2. Anonymous
    2020-10-14T08:53:31+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    You are a legend.   Worked perfectly.   :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-14T09:13:07+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    Thanks, it works as well for my Outlook 2019.

    It seems both Outlook 2016 and Outlook 2019 use the same version number "OUTLOOK.EXE.16".

    Was this answer helpful?

    2 people found this answer helpful.
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  4. Anonymous
    2020-10-14T09:54:10+00:00

    Thanks for the suggestion, I made the edit and it didn't make a difference.

    in summary I changed

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    On the off chance, I also tried

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.19  But that also didn't work.

    Was this answer helpful?

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  5. Anonymous
    2020-10-14T15:10:32+00:00

    Not sure why Microsoft have not supplied answer in this thread, but copied from another is answer. It works. 

    I used zx3junglist answer in a different way.  I found a regedit entry for:

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    But I am using Outlook 2016 (should be OUTLOOK.EXE.16, not 15)

    I renamed Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.15

    to 

    Computer\HKEY_CLASSES_ROOT\AppUserModelId\Microsoft.Office.OUTLOOK.EXE.16

    and popups work.  When I click the popup, I get the email!  

    I hope this helps some!

    OMG!!!!!  It worked!!!! Thank you Thank you Thank you!!!!! It's been a loooooong 4 months!!! Microsoft support is extremely deficient, just horrible and pointless and that's putting it very very lightly, but these forums are gold!!! Thanks!!!!

    Was this answer helpful?

    1 person found this answer helpful.
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