Outlook Notification Centre - Emails won't open

Anonymous
2019-06-03T10:03:44+00:00

Whilst using Windows 10 Pro, I am receiving notifications in the notification centre when I have received a new email in Outlook. However, when I click the email in the notification centre it does not open the email. 

Please can you help sort this issue. Followed all other forums etc. and these have not helped solve my issue.

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2019-06-03T10:26:25+00:00

    The mail will not open from the notification center, you need to open MS Outlook to view

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  2. Anonymous
    2019-06-03T10:32:56+00:00

    Why? Is there no way to open the email from notification?

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  3. Anonymous
    2019-06-03T14:14:37+00:00

    Hello Lewis MacLennan,

    Thanks for your post in Microsoft Community. Regarding your description about “Outlook Notification Centre - Emails won't open”, may I know are you able to receive the pop-up notification as per the below screenshot? If yes, you can open this email by clicking the pop-up window.

    ·        

    If you cannot see the pop-up window for new incoming emails, I would like to suggest you to check the below settings for new message alert pop-up notification is enable or not.

    ·         Steps to Turn new message alert pop-up on or off:

    ·         Open Outlook client -> File Tab-> Options-> Mail-> Message arrival -> make sure this settings is enable

    ·        

    Article for Turn new message alert pop-up on or off: https://support.office.com/en-us/article/turn-new-message-alert-pop-up-on-or-off-9940c70e-b306-442e-a856-d94b20318481

    Further, could you please kindly provide us below information?

    ·         May I know how you would open this email? By clicking on the message icon in taskbar?

    ·         Could you please kindly provide us the detailed information of your Outlook version?

    Thanks and regards,

    Ankita Vaidya

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  4. Anonymous
    2019-06-03T14:30:38+00:00

    Hi Ankita, 

    Thank you for your reply. 

    All of the above is completed and I can confirm the pop up window/notification desktop alert is enabled. The problem is when I click the pop up and/or go to the notification centre and click the new email notification it just dismisses the new email and doesn't open it via Outlook. 

    The Outlook version is 1905 and is part of the Microsoft 365 ProPlus package. 

    I hope you can help as the issue remains the same. 

    Thanks,

    Lewis MacLennan

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  5. Anonymous
    2019-06-04T11:09:37+00:00

    Hello Lewis MacLennan,

    Thanks for reply. We recommend you to configure your Outlook profile in different machine and check the result.

    If you don’t have other machine for testing, you may create the window user account in your machine. Once you create the window user account , kindly configure your outlook profile and check the result.

    Regards,

    Ankita Vaidya

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