Outlook Notification Centre - Emails won't open

Hello Lewis MacLennan,

Thanks for your post in Microsoft Community. Regarding your description about “Outlook Notification Centre - Emails won't open”, may I know are you able to receive the pop-up notification as per the below screenshot? If yes, you can open this email by clicking the pop-up window.

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If you cannot see the pop-up window for new incoming emails, I would like to suggest you to check the below settings for new message alert pop-up notification is enable or not.

·         Steps to Turn new message alert pop-up on or off:

·         Open Outlook client -> File Tab-> Options-> Mail-> Message arrival -> make sure this settings is enable

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Article for Turn new message alert pop-up on or off: https://support.office.com/en-us/article/turn-new-message-alert-pop-up-on-or-off-9940c70e-b306-442e-a856-d94b20318481

Further, could you please kindly provide us below information?

·         May I know how you would open this email? By clicking on the message icon in taskbar?

·         Could you please kindly provide us the detailed information of your Outlook version?

Thanks and regards,

Ankita Vaidya

Microsoft nowadays just merely like a piece of rubbish. All the updates will mess up almost everything.

The Windows 10 update turns out to be BSOD. Office update turns out the notification unable to use anymore.

Poor lousy Micorosft, if your engineers are sleeping? Such an unethical and irresponsible attitude putting your users just wait for nothing!

Microsoft nowadays just merely like a piece of rubbish. All the updates will mess up almost everything.

The Windows 10 update turns out to be BSOD. Office update turns out the notification unable to use anymore.

Poor lousy Micorosft, if your engineers are sleeping? Such an unethical and irresponsible attitude putting your users just wait for nothing!

Ditto on all counts, problem is annoying and started a few weeks ago presumably with an Office/Outlook SW update.

In my case, clicking the notification in the notification center does not open the message, it just clears it from the list.

The mail will not open from the notification center, you need to open MS Outlook to view

I have a user with the same issue as described by Lewis (OP)

I turned the notification on in my system had her send me an email, got the alert, and clicked it and it invoked Outlook and opened the message.

TO say you cant open it from the notification center is untrue.  Typically if you click the notification it will launch whatever your default mail handler (in this case probably Outlook, but I dont want to assume) and show the full email.

I wish I had a resolution for it, I am still working on one, but wanted to clarify that if you click the Notification from the center, there is a setting that opens the message.