Outlook Notification Centre - Emails won't open

Anonymous
2019-06-03T10:03:44+00:00

Whilst using Windows 10 Pro, I am receiving notifications in the notification centre when I have received a new email in Outlook. However, when I click the email in the notification centre it does not open the email. 

Please can you help sort this issue. Followed all other forums etc. and these have not helped solve my issue.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

121 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-08-18T15:16:14+00:00

    I have the exact same problem with the notifications and this definitely happened after an Office update.  I want to say it was at the same time MS did the major change to the search box in Outlook.  So really the broke two things that worked fine in one update.  I mean the search still works, but it is just now much less efficient.

    Funny how this thread started in 2019 and there were MS reps all over it, and at that time I think it was actually user/machine issues with the notifications.  Now that MS broke it we aren't hearing a peep out of them.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-08-18T06:55:59+00:00

    I'm having the same problem.  When I click on the email preview to open the message, it behaves as though I'd clicked "Dismiss" rather than opening the message as it should when I click the preview.

    Really frustrated that Outlook has made so many simple things complex or impossible.  From removing the option to change where Sent Items are placed to breaking this notification, it seems the only option that Microsoft has is to disable features.

    ~Rus

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-17T05:34:29+00:00

    Exactly the same.     Worked fine now it doesn't.

    Clicking the popup/notification now does nothing

    Adjusted all the setting in Outlook and Notifications to no avail.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-14T23:17:55+00:00

    I have just received this from Microsoft support - maybe they can provide more detail to all of us with this problem???

    We analyzed the logs and found that the issue you have is something which has been fixed in future update as the updates have already been released to selected group of users

    The Outlook version and the build that you have, has not received that particular update yet.

    There is not particular ETA as to when the update will be received on your Outlook but once your Outlook gets updated, the issue will be taken care of.

    Therefore, we request that as of now, just wait and continue to use outlook as normal and once it gets updated, the issue will be sorted out.

    Thanks

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-08-14T15:12:44+00:00

    Same issue.  Windows 10 Pro, Office 365, all latest updates as of the day of this post. 

    Click on the notification, the email opens in a new window but that window is not made the active window.  It just opens and is behind everything else.

    Was this answer helpful?

    0 comments