Outlook calendar 'changes' appointment into a meeting after editing.

Anonymous
2018-04-22T14:28:40+00:00

Outlook Calendar in MS Office Professional Plus 2016 (version 1803). Hello, this problem has just started (Friday 20/4) ... If I click and drag an appointment (diary entry) to move it on iPhone in iOS Mail app, it turns the appointment into a meeting and wants to send attendees an email. I'm the only attendee as I created what is basically a diary entry (appointment). So I get notifications that a 'meeting' has changed AND I get an email. It's crazy. It's all ok when I use the Office Outlook app on PC so it could be an issue with iOS??? It syncs all the appointments back to Outlook as meetings so I have to clear notifications and emails on PC and iPhone. Please help me to fix this as it's very annoying. Thank you very much....

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

80 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-06-18T15:12:57+00:00

    The Outlook.com Team originally wanted to try and roll back the change but it would have caused other issues.  Instead they developed a safe fix and it started being deployed late last week.  The team said it would take about three weeks to get to all of our accounts.  That timeline should have everyone getting the fix by the first week of July.

    I checked my accounts and one is fixed and the other is not.  Below are the server versions I am tracking.

    15.20.863.0 (does not have the fix yet)

    15.20.871.0 (Fixed build)

    15.20.913.0 (fix is working)

    To check the server version do the following:

    1.  Start Outlook

    2.  Locate the System Tray at the bottom right of your screen next to the clock.

    3.  Click the chevron to show the system tray application icons and locate the Outlook icon

    4.  Press the Ctrl key and then right click the Outlook icon and click Connection Status

    5.  In the Connection Status dialog drag to the right and locate the Version

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2018-06-29T02:21:27+00:00

    Thanks GB, I have used your guidance from June 18th to check my version (it's now 15.20.906.0), just wasn't sure if that one was fixed or not.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-05-01T21:01:58+00:00

    AJ, when I just now tested Windows Mail and Calendar it converted an Appointment into a Meetings after I edited with my iPhone.   When I use my iPhone to edit an Appointment, my temporary Workaround is using Outlook Desktop app to delete and re-create the Appointment when I get back to my computer.  Today I used the Contact Support feature of Outlook Desktop App to remind Support that the problem is continuing. Windows Mail is not as fully featured as Outlook for Desktop (see link below for a comparison).

    COMPARING WINDOWS MAIL AND CALENDAR TO OUTLOOK FOR DESKTOP

    https://support.office.com/en-us/article/Compare-Mail-and-Calendar-apps-for-Windows-10-with-Outlook-2016-and-Outlook-2013-16fa7c99-dc32-435b-ba2b-2ac9be56a0da

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-04-24T10:21:24+00:00

    Hello AJDempsey,

    According to your description, you are using the built-in mail application on iPhone. For a better user experience, we recommend that you use Outlook for IOS application and check if the problem can be solved.

    About the scenario you mentioned, we appreciated that you can give us some detailed steps so that we can try to reproduce this issue on our side and help you find the root cause.

    Your cooperation is highly appreciated.

    Regards,

    Barry

    Barry, Thank you for your reply ... I have re-installed my outlook.com account into the iOS Calendar/Mail/Contacts apps but still have the same problem:

    1. The MS Office Outlook app works fine on my PC but records the problems detailed below when syncing back from the iPhone Calendar app....
    2. I use the calendar pretty much for personal and family use and never for meetings and I have had this problem with the odd entry in the past but it has never persisted like this.
    3. If I create or edit/click & drag/move an appointment on my phone then the appointment 'turns into' a meeting both on the phone and PC.
    4. If I double click on the entry a new window opens and at the top after the title there is a dash and then the word 'Meeting' - this shows as an email format as it wants to send an email to the 'attendees' (ME!!) about a change/cancellation. Normally when I have set up an appointment in the normal manner -  the word 'Appointment' appears after the title in the new window which can be dealt with & then you can 'Save & Close'
    5. So to delete an entry (that has 'turned' from an appointment to a meeting) I have to 'send' an email to myself and get notifications on both Outlook PC app and iPhone!
    6. I have sent a similar query request to Apple.

    Thank you for your help Barry - I shall let you know if I get a solution from Apple as it can be shared with other Outlook users with the same issue. Let me know if you need more information. Thanks again

    Regards, AJ Dempsey

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-04-23T13:50:10+00:00

    Hello AJDempsey,

    According to your description, you are using the built-in mail application on iPhone. For a better user experience, we recommend that you use Outlook for IOS application and check if the problem can be solved.

    About the scenario you mentioned, we appreciated that you can give us some detailed steps so that we can try to reproduce this issue on our side and help you find the root cause.

    Your cooperation is highly appreciated.

    Regards,

    Barry

    Was this answer helpful?

    0 comments