Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2021-04-15T15:53:06+00:00

    I'm getting this error from the update last night

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  2. Anonymous
    2021-04-19T09:38:42+00:00

    Hi 

    Have you tried 

    1. Quit the local Microsoft Teams application completely. To do this, right click on the icon on the toolbar and click "Exit" or run the Task Manager and end the Microsoft Teams process.
    2. Go to File Explorer, and type% appdata% \ Microsoft \ teams there. (you can also enter the folder by pressing the windows key on the keyboard + R by copying the address above and clicking the enter)
    3. Once inside the directory you will see some of these folders below:

    • In ‘Application Cache’, go to Cache and delete all files from this location. “% Appdata% \ Microsoft \ teams \ application cache \ cache”

    • In ‘Blob_storage’, delete any files from this location, if any. "% Appdata% \ Microsoft \ teams \ blob_storage"

    • Within ‘Cache’, delete all files “% appdata% \ Microsoft \ teams \ Cache”

    • Within ‘databases’, delete all files “% appdata% \ Microsoft \ teams \ databases”

    • Within ‘GPUCache’, delete all files “% appdata% \ Microsoft \ teams \ GPUcache”

    • Within ‘IndexedDB’, delete the .db file “% appdata% \ Microsoft \ teams \ IndexedDB”

    • Within ‘Local Storage’, delete all files “% appdata% \ Microsoft \ teams \ Local Storage”

    • Finally, being ‘tmp’, delete any file in the locations:

    • “% appdata% \ Microsoft \ teams \ tmp”

    •% LocalAppData% \ Google \ Chrome \ User Data \ Default \ Cache

    •% LocalAppData% \ Google \ Chrome \ User Data \ Default \ Cookies

    •% LocalAppData% \ Google \ Chrome \ User Data \ Default \ Web Data

    • Delete temporary Internet Files from Internet Explorer (Temporary Internet Files)

    • Delete cookies from Internet Explorer Cookies

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