Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

0

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2019-11-20T20:32:56+00:00

    "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. You must connect to Microsoft exchange with the current profile you can synchronize your folders with your outlook file (.ost)."

    MA is MA rather MFA is also required. For error, have you tried applying this instead, please?

    https://support.microsoft.com/en-us/help/4499299/outlook-profile-creation-fails-after-domain-migration

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  2. Anonymous
    2019-11-20T20:28:49+00:00

    This is assuming the machine is WPJ but yes, it's also a valid test to recach user key and cert to see that was the issue.

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  3. Anonymous
    2019-11-20T19:58:16+00:00

    If TPM firmware is up to date and Windows is up to date with at least September updates which addressed known issues with TPM not initializing, please don't disable modern authentication.

    Check if machine is Azure AD joined, perhaps it was joined by someone else who previously signed into the machine and that users's key and cert is cached in the TPM.

    If you check the ADAL logs, it should tell you the error we get back. 

    If you're AAD Joined per cmd->dsregcmd /status, then run dsregcmd /leave /debug, confirm it has left then reboot, have user sign in and test.

    In addition, please ensure along with enableadal=0, there aren't any disable WAM or enableadal=2(for OneDrive) in place that will keep Office and Windows from behaving as designed.

    Once Windows 10 client configuration has been ruled out, then MSFT can assist further by looking at trace or otherwise.

    Finally, if you go to help and collect diag logs in Outlook clients, it'll capture ADAL and TPM logs along with reg key information in a zip file that you can review to troubleshoot step by step based on Office sign-in workflow.

    A workaround should not be needed for issues like this.

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