Trusted Platform Module has malfunctioned....

Anonymous
2019-04-17T08:54:32+00:00

Outlook 2016 with Office 365 account keeps prompting for password. After entering it, an error pops up "Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 80090030. It affects Outlook login only. 

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-10T06:05:20+00:00

The word on the street is that Outlook is wanting MFA.  So either you have to turn on MFA or disable ADAL

Fix get them onto MFA or

Close Outlook

Open Regedit

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

Create REG_DWORD

EnableADAL

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Anonymous
2019-04-18T04:15:09+00:00

Hi Sam,

Based on the error message, the issue is related to Trusted Platform Module(TPM). You need to check whether your TPM works correctly. You try to back up your data and clear TPM. It will reset your security processor to its default settings. For your reference:

https://support.microsoft.com/en-us/help/4096339/windows-10-device-protection-in-windows-defender-security-center#clearTPM

For more details about TPM, you can follow the link below:

https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-vista/cc749022(v=ws.10)

Regards,

Carlos

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  1. Anonymous
    2019-06-10T20:25:13+00:00

    I was able to fix this issue by disconnecting my Work account and then reconnecting it. I was receiving the exact same error message and I had tried clearing the TPM and other fixes to no avail.

    Below are the steps I used to remedy the issue:

    1. Navigate to the “Accounts” section of the Settings app and navigate to the “Access work or school” page. Click the account you want to unlink and press the “Disconnect” button. Follow the prompts to complete the account removal process.
    2. Navigate to the “Accounts” section of the Settings app and navigate back to the “Access work or school” page. Click the "+" icon to associate an account.
    3. Enter your credentials and wait for the process to complete.
    4. Launch Outlook and all should be functioning properly.

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  2. Anonymous
    2019-05-21T14:24:11+00:00

    Hello Sam,

    Try to create windows new user profile, it should fix the issue.

    It's hard to directly tell the root cause.

    Thanks,

    Arunkumar Ponraj,

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  3. Anonymous
    2019-05-17T11:49:50+00:00

    Thank you. This worked. :)

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