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Android contacts app does not sync with my Outlook email account. I tried 4 different ways. Each time I ensured Contacts sync is enabled in both Outlook account settings (off by default) and Android Settings\Accounts (on by default). My account syncs with Android email and Android calendar - only Android contacts is empty.
1.), in Android Settings\Accounts, added my email as an Exchange account. It successfully syncs with Android mail and Android calendar. Not contacts - remains empty.
Removed this account and tried again
2.) Installed Outlook for Android, added my outlook.com address, enabled contacts sync. Still nothing.
3.) Left account in Outlook and attempted to add it in Android Settings\Accounts - message "The email address is already connected with Outlook. Do you want to connect it again with another service?" I proceeded and chose "Outlook.com" as the service.
4.) Uninstalled everything. in Android Settings\Accounts, added my email as an Exchange account. Installed Outlook for Android, added account to Outlook. Now it shows up in Android Settings\Accounts twice - once as Exchange and once as Outlook.com.
Within Android Settings\Accounts it indicates "Contacts - Last synced 5/7/19 10:28am". If I disable and reenable sync, the spinning sync circle appears, as if it was syncing, and then displays a new "Last synced" message. Yet, no contacts ever show up.
Never had an issue on iOS. Works perfectly. My girlfriend's Samsung phone, contact sync works perfectly. My LG phone, no contact sync.
Clarification - this is not an Outlook for Android issue. This is a Microsoft ActiveSync integration issue with Android. It is NOT required to install Outlook on Android. Contacts, calendar, and mail sync are UNRELATED to Outlook for Android. If you enter Android Settings\Accounts, you can connect to your microsoft email account via Exchange ActiveSync without ever having installed Outlook. This is an Exchange ActiveSync bug!
Using Outlook for Android in business environments for email and scheduling
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
And contact duplicates are showing up again. Ok, I'm done, I'm sticking to Nine Folders.
Check if the duplicates are in the same contacts folder, or two different folders. If two different folders, then two apps are downloading and syncing your contacts.
I recently bought an Android Samsung Note 9 and was having similar contact sync issues. All my Contacts are in my personal Hotmail/Outlook and it wasn't being sync'd. I have my business contacts in my business Outlook, which is Office 365. Then I have my personal contacts in my personal Outlook - which is a Hotmail account.
After spending an hour I found the issue and why my personal contacts were not syncing to my Android phone Samsung note 9.
- Go to your Outlook app
- Select on the hamburger menu top left
- Select Settings wheel
- Select your personal email/outlook (((obviously if you don't see it, then you need to click on "Add Account" and add your personal/outlook email)))
- Enable sync contacts
Voila - your contacts from outlook will start to download immediately
If you want to set personal/outlook as the default, go to your people app, click on the hamburger menu, go to manage contacts and go to default storage location to make personal/outlook as your default contacts.
Wow, thank you so much! This helped me after more than three hours monkeying around with what I supposed to do, or what I read on the net. More than that, this pushed the account into the Accounts list is settings - it was missing there, saying the account exists while trying to add it again.
Dear Michaelslive,
Have you ever been able to solve this issue with the Contacts app not syncing with Exchange. I have just switched from Galaxy A5 running Android 8 to A40 running Android 9 and facing the exact same problem you described. Thanks.
Eventually, ans App update by Microsoft fixed my sync issues