Outlook App for Android does not sync contacts

Anonymous
2019-05-07T17:31:24+00:00

Android contacts app does not sync with my Outlook email account.  I tried 4 different ways.  Each time I ensured Contacts sync is enabled in both Outlook account settings (off by default) and Android Settings\Accounts (on by default).  My account syncs with Android email and Android calendar - only Android contacts is empty.

1.), in Android Settings\Accounts, added my email as an Exchange account.  It successfully syncs with Android mail and Android calendar.  Not contacts - remains empty. 

Removed this account and tried again

2.) Installed Outlook for Android, added my outlook.com address, enabled contacts sync.  Still nothing.

3.) Left account in Outlook and attempted to add it in Android Settings\Accounts -  message "The email address is already connected with Outlook.  Do you want to connect it again with another service?"  I proceeded and chose "Outlook.com" as the service.

4.) Uninstalled everything.  in Android Settings\Accounts, added my email as an Exchange account.  Installed Outlook for Android, added account to Outlook.  Now it shows up in Android Settings\Accounts twice - once as Exchange and once as Outlook.com.  

Within Android Settings\Accounts it indicates "Contacts - Last synced 5/7/19 10:28am".  If I disable and reenable sync, the spinning sync circle appears, as if it was syncing, and then displays a new "Last synced" message.  Yet, no contacts ever show up.

Never had an issue on iOS.  Works perfectly.  My girlfriend's Samsung phone, contact sync works perfectly.  My LG phone, no contact sync.

Clarification - this is not an Outlook for Android issue.  This is a Microsoft ActiveSync integration issue with Android.  It is NOT required to install Outlook on Android.  Contacts, calendar, and mail sync are UNRELATED to Outlook for Android.  If you enter Android Settings\Accounts, you can connect to your microsoft email account via Exchange ActiveSync without ever having installed Outlook.  This is an Exchange ActiveSync bug!

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-09-27T18:28:44+00:00

    I already have this turned off and made no difference. 

     Next I will create an app password and use that for outlook

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  2. Anonymous
    2019-09-27T13:21:32+00:00

    It will be installed, it is needed for Outlook

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  3. Anonymous
    2019-09-27T13:14:42+00:00

    I'll give it a try. Does this mean Microsoft Authenticator has to be installed or can any Authenticator app work?

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  4. Anonymous
    2019-09-27T12:55:27+00:00

    Outlook uses Authenticator for credential management. If Authenticator is asleep, Outlook is unable to sync contacts, but also does not throw an error. Try it and let me know if it works.

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  5. Anonymous
    2019-09-27T12:43:10+00:00

    Frank,

    Just to clarify, what does the Microsoft Authenticator have to do with syncing contacts? Emails and calendar events still sync, it's contacts syncing that is slow and unresponsive. 

    • Yusuf

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