Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-06T08:50:07+00:00

    Hello All,

    Thanks for provide the screenshoots. We got a report from our related teams that this is a known issue which is caused by the coding. Currently, this issue has been fixed by our related team, so can you please let us know whether everything is working now? 

    Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result.

    Sorry for the inconvenience. Your understanding and cooperation will be highly appreciated.

    Best regards,

    Jennifer

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  2. Anonymous
    2019-05-06T13:07:25+00:00

    there is NO "My Template" add in to re-enable.  I can connect to the Microsoft App Store from the installed add ins page, but even in the store, not results for 'my templates'.  Please provide better details to find and enable the templates that were previously active.

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  3. Anonymous
    2019-05-06T14:35:24+00:00

    I am also having this issue for some users, but not all. When looking at those afflicted, their add-ins are missing. There is not my templates function available.

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  4. Anonymous
    2019-05-06T15:10:35+00:00

    Our company also has seen this issue crop up in the last veiw days. The My Templates add-in is nowhere to be found.

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