Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

Was this answer helpful?

20+ people found this answer helpful.
0 comments

63 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-05-10T17:21:02+00:00

    I just gave up!  Today it was back!!! Someone must have fixed it!  Yeah

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-05-10T18:35:55+00:00

    Mine too!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-10T21:24:14+00:00

    Last Friday, I noticed My Templates was gone and was not in the "All Commands" for me to add back in.  I have been out of town all week but to my dismay, they are still gone!  They do not show up in the OWA either.  What do we do?  ![](https://learn-attachment.microsoft.com/api/attachments/8e68c3ad-6cee-44b0-a952-a5434e963318?platform=QnA

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-05-10T21:42:28+00:00

    Symon,

    Just to make sure in Outlook click New, Email and see if you have the View Templates on the ribbon.

    If not there go to OWA Manage Add-ins and see if it is there, https://outlook.office365.com/owa/?path=/options/manageapps?  If you see it there then you might need to restart Outlook a couple times for it to start appearing.  

    If it does not show up then go back to OWA and toggle it Off and back On.  For most of the cases I have seen so far its just a matter of Outlook needing time to pick up the change.

    Was this answer helpful?

    0 comments