Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-07T02:39:36+00:00

    Please push the fix out to your enterprise government clients this is still an issue within my organization and was a very helpful and highly used feature.

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  2. Anonymous
    2019-05-06T18:57:18+00:00

    This worked for me as well. A slight inconvenience, but it's all good to go now.

    Thanks!

    Hello All,

    Thanks for provide the screenshoots. We got a report from our related teams that this is a known issue which is caused by the coding. Currently, this issue has been fixed by our related team, so can you please let us know whether everything is working now? 

    Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization> add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result.

    Sorry for the inconvenience. Your understanding and cooperation will be highly appreciated.

    Best regards,

    Jennifer

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  3. Anonymous
    2019-05-06T18:36:08+00:00

    Same issue here.  The add-in is in the Exchange Admin center with a large banner stating

    "Add-ins have a new home � begin deploying add-ins via the Services and Add-ins page in the Microsoft 365 admin center. Read more about Centralized Deployment."

    In Services and Add-ins there is no template add-in.

    Is MS going to move this add-in over to the new control system, or is this something else that MS feels people do not need so they are not going to offer it anymore.

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  4. Anonymous
    2019-05-06T18:21:55+00:00

    I too am experiencing this issue with two users as of now.  I logged into the local EAC and went to Organization, Add-ins.  I do see the My Templates in there.  I double clicked on the add-in and unchecked the box, saved, and then checked it again to enable it.  I restarted Outlook and it still wasn't there.  I then logged into the Office 365 portal and went to the EAC there and found the add-ins section.  I did the same thing.  I refreshed the Manage add-ins section on the OWA client and the add-in showed up now.  I restarted Outlook and it is now there when I compose a new email.

    I will verify with other users, but this looks like it might do the trick.  

    Thank you,

    Joe

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