Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-17T01:53:43+00:00

    Hello All,

    Seems everything is working now. We will consider this issue is fixed and then will close this thread now.

    If you are running to a similar issue, for this specific one, we recommend you create a new thread for better help you. 

    Thanks  for your understanding and have a nice day.

    Regards,

    Rudy

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  2. Anonymous
    2019-05-13T23:10:30+00:00

    Dear Customers,

    Glad to hear everything is working now.

    And we will continue to monitor for a period of time to ensure that everyone's Outlook is working properly.

    Have a nice time.

    Regards,

    Rudy

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  3. Anonymous
    2019-05-13T15:11:23+00:00

    I can also confirm that the Templates have now come back.

    Many thanks for fixing the issue.

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  4. Anonymous
    2019-05-13T15:01:18+00:00

    Yes, mine came back late last week.

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