Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-03T15:09:50+00:00

    Hi Jennifer,

    Thank you for continuing to help us with this.  The Outlook Version as requested is:

    Many thanks.

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  2. Anonymous
    2019-05-03T15:00:50+00:00

    Hi All,

    Thanks for your replys, we'd like to apologize for the inconvenience of this issue has brought to you all.

    To further confirm this issue with our related team, could you please provide a screenshoot of your Outlook client version information to us？You can find the client version in File > Office Account.

    We will truly appreciate if you can understand for it, thanks for your cooperation.

    Best regards,

    Jennifer

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  3. Anonymous
    2019-05-03T13:54:01+00:00

    I agree!  

    The templates I have set up aren't "saved" anywhere that I can find.  The instructions for using templates doesn't mention the "View Templates" button any more and the new instructions say templates are saved but mine aren't in there. 

    This is a productivity killer and we need a solution now!!

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  4. Anonymous
    2019-05-03T13:43:47+00:00

    PLEASE PLEASE tell us they are working to restore the templates

    The VIEW Templates option is GONE, I desperately need my templates back to function at work!!!  come back Jennifer!!!

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