Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

Was this answer helpful?

20+ people found this answer helpful.
0 comments

63 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-05-03T23:30:10+00:00

    Hi Jennifer,

    I am having the same problem, can you please alert us when there is a fix? WE have Microsoft Office 365 ProPlus.

    Thanks,

    Molly

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-05-03T20:57:15+00:00

    This is a problem for a handful of people in our organization (exchange).  

    I didn't have the issue until today, but all of a sudden it has replicated to me.  In Outlook, if you click File > Info > Manage Add-Ins, previously there were five (iirc) Add-Ins present for every user that were enabled by default, and had a description somewhere along the lines of "This extension is provided by default from Microsoft and cannot be uninstalled".  The list is now blank, and attempting to add those default add-ins back from the store is not possible, as they don't exist as downloadable options.

    Can confirm that this issue just cropped up a few days ago at most.

    EDIT:  For what it's worth, I'm on the semi-annual channel and on build 1808 currently.  The other users affected are on the monthly channel and are on the newest build (1904).  As soon as this problem occurred on my local laptop, I went to check on another machine I use remotely (that I haven't touched outlook on in months) and the problem was there as well.  I have a suspicion that this is Office 365 credential-based.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-03T19:55:54+00:00

    thank you

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-05-03T19:54:50+00:00

    please hurry with a fix

    Was this answer helpful?

    0 comments