Missing 'My Templates' Button in Outlook

Anonymous

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be? I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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63 additional answers

Anonymous

2019-05-03T19:23:41+00:00

I am having the same problem as everyone else.
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Anonymous

2019-05-03T15:39:19+00:00

About my Outlook.
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Anonymous

2019-05-03T15:11:27+00:00

is this the version info you're looking for?
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Anonymous

2019-05-03T15:10:12+00:00

As requested.
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