Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-13T15:11:23+00:00

    I can also confirm that the Templates have now come back.

    Many thanks for fixing the issue.

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  2. Anonymous
    2019-05-08T15:21:59+00:00

    Dear Customers,

    We can fully understand your situation and thanks for your feedback. We are still working on this issue. Once get the latest information about this issue, we will update you immediately.

    @Josh, thanks for your private message to inform us this issue is fixed on your side via disabling and re-enabling the add-in for all users.

    @Neil & Molly, we appreciate you to send us the tenant information in private message. We have uploaded the collected information. Please keep monitoring this thread.

    @Others, if you had received my private message and you are still running to this issue, please access to that private message to provide us your tenant information. We appreciate your patience.

    Regards,

    Rudy

    This problem is persisting on our end as well, the app is enabled on the EAC but the mytemplates addon is no where to be found in the desktop app or the web version.

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  3. Anonymous
    2019-05-03T15:09:50+00:00

    Hi Jennifer,

    Thank you for continuing to help us with this.  The Outlook Version as requested is:

    Many thanks.

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  4. Anonymous
    2019-05-02T15:16:17+00:00

    Hi GStu, 

    May I confirm whether you are having the same issue as the thread owner? If so, please kindly try the steps I mentioned in my reply to see if it helps. 

    While, if you need further assistance, please post your questions into a new thread in our forum so we can focus on your question and assist you better.

    Thanks for your cooperation.

    Regards,

    Jennifer

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