Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-06T18:36:08+00:00

    Same issue here.  The add-in is in the Exchange Admin center with a large banner stating

    "Add-ins have a new home � begin deploying add-ins via the Services and Add-ins page in the Microsoft 365 admin center. Read more about Centralized Deployment."

    In Services and Add-ins there is no template add-in.

    Is MS going to move this add-in over to the new control system, or is this something else that MS feels people do not need so they are not going to offer it anymore.

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  2. Anonymous
    2019-05-06T18:10:51+00:00

    I've also lost the "My Templates" feature, similarly the other people in this thread. I am using Office 365 web client.

    Please provide a fix for this as soon as possible. I need this functionality to be able to do my job.

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  3. Anonymous
    2019-05-06T15:35:56+00:00

    Jennifer,

    Our office is experiencing the same issue. However, our technical support company advised that they tried to go into Exchange to put in the work-around you had listed but it was not available there either. Please advise if this feature has been permanently removed or if there is another workaround we should be trying.

    Thank you!

    Ashley B.

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  4. Anonymous
    2019-05-06T15:24:33+00:00

    I am having this same issue, and the "View Templates" command is not available to add:

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