iPhone and Outlook 365 contacts not syncing

Anonymous
2019-11-15T17:24:05+00:00

Good morning all -

I have an iPhone and Outlook 365.  I use the iPhone native contacts / calendar / email apps.  I use Outlook on my laptop.  I use a live.com account for my calendar and contacts.  I do not use the Outlook app on my phone.

When I make a calendar item it immediately syncs with my phone, regardless of whether I made the appointment on the phone or on the laptop in Outlook.

HOWEVER the same is not true with Contacts. 

  1. Contacts I make or edit in Outlook on my laptop sync right away in the phone.
  2. Existing contacts that are edited on the phone sync right away in Outlook.
  3. New contacts made in the phone do not sync.
  4. If I edit the new iPhone contact it still won't sync.

What is going on and how can I fix this?  This is happening on two phones in my family.

Thanks for any help,

Chris

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2020-05-19T00:44:51+00:00

    By any chance... have you found a solution to this??  I have the same problem.

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  2. Anonymous
    2020-05-19T02:55:20+00:00

    No resolution- pretty disappointing. Microsoft has done nothing, and Apple has tried everything to try and help.

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  3. Anonymous
    2020-05-19T03:00:25+00:00

    No solution. Microsoft has not provided any useful information, and Apple has gone far beyond in trying to help find a solution.  Very disappointing

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  4. Anonymous
    2020-05-22T23:27:55+00:00

    I have exactly the same problem - perhaps since I changed to Iphone11  using IOS 13.

    New contacts entered on the iPhone get lost.  Iphone cannot be trusted to keep new contact and sync to Exchange server.

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  5. Anonymous
    2020-05-26T14:53:33+00:00

    We were having want looked like same problem.  Add contact on iphone then search on outlook pc. No contact found. We discovered that search had an option on the upper left of options bar to search “all contacts”, the default for us was search “current  folder”. We selected search “all contacts” in search and there it was. Not sure what folder the iphone sync put the contact in but “all folders” found it for us. The contact was there we just did not have correct settings to see it.

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    3 people found this answer helpful.
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