iPhone and Outlook 365 contacts not syncing

Anonymous
2019-11-15T17:24:05+00:00

Good morning all -

I have an iPhone and Outlook 365.  I use the iPhone native contacts / calendar / email apps.  I use Outlook on my laptop.  I use a live.com account for my calendar and contacts.  I do not use the Outlook app on my phone.

When I make a calendar item it immediately syncs with my phone, regardless of whether I made the appointment on the phone or on the laptop in Outlook.

HOWEVER the same is not true with Contacts. 

  1. Contacts I make or edit in Outlook on my laptop sync right away in the phone.
  2. Existing contacts that are edited on the phone sync right away in Outlook.
  3. New contacts made in the phone do not sync.
  4. If I edit the new iPhone contact it still won't sync.

What is going on and how can I fix this?  This is happening on two phones in my family.

Thanks for any help,

Chris

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2019-11-16T21:24:18+00:00

    I tried it for a while and wasn't thrilled.  I'll look at it again.  Thanks.  But the issue makes no sense since calendar items I create in the iPhone sync and notes sync.  Just not the contacts.

    And anyway, I don't need the Outlook app to manage my email / calendar, etc. The Apple apps that you think are garbage are just fine for me.  

    I just want my contacts to sync both ways.  I just want to make calls from my Apple contact list.  I don't need extra software.

    I'll wait for Microsoft to answer (I know, I'll be old first).  Maybe Apple can help.

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  2. Anonymous
    2019-11-27T04:26:33+00:00

    Hello, 

    We have noticed that the post has been inactive for quite some time. We would like to know if the issue you have raised to us is still on-going. If yes, noted that you've contacted our Microsoft Outlook team, I'd like to ask for the Service Request number so I can review the documentation. You may send it by replying to the Private Message that I've sent. To view the private message, go to your profileand click View private messages.

    To notify us and have us get back to you, simply reply to this post.

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  3. Anonymous
    2020-02-17T20:58:02+00:00

    Can anyone on these forums actually read and comprehend the problem.

    The post is inactive because Microsoft replies with irrelevant responses and just wants to close the post instead of answering

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  4. Anonymous
    2020-02-18T03:05:35+00:00

    This has been dormant because those out there trying to be helpful don't seem to understand the issue (though I have tried to make it as clear as can be).  And, more important, no one from Microsoft seems to care.  I have not opened a case with Microsoft.  I had hoped that Microsoft would maybe monitor issues on their own support site but I have seen they don't more often than they do.

    The Microsoft folks who answer also don't seem to get it either.  I usually see suggestions like create a new ID, or reload the software.  Lame.  Disrespectful of people's time.

    I have given up on this one.  I keep a good old pen and paper and write it down till I can get back to my laptop.

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  5. Anonymous
    2020-02-18T03:06:00+00:00

    Thank you.  You get it.

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