iPhone and Outlook 365 contacts not syncing

Anonymous
2019-11-15T17:24:05+00:00

Good morning all -

I have an iPhone and Outlook 365.  I use the iPhone native contacts / calendar / email apps.  I use Outlook on my laptop.  I use a live.com account for my calendar and contacts.  I do not use the Outlook app on my phone.

When I make a calendar item it immediately syncs with my phone, regardless of whether I made the appointment on the phone or on the laptop in Outlook.

HOWEVER the same is not true with Contacts. 

  1. Contacts I make or edit in Outlook on my laptop sync right away in the phone.
  2. Existing contacts that are edited on the phone sync right away in Outlook.
  3. New contacts made in the phone do not sync.
  4. If I edit the new iPhone contact it still won't sync.

What is going on and how can I fix this?  This is happening on two phones in my family.

Thanks for any help,

Chris

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-19T00:41:34+00:00

    CBroda,

    May have found a resolution to your issue.

    If you set the default group on your iPhone to your Outlook account, in Settings>Contacts>Default Group...

    Then all new contacts will show up seamlessly. If you want to move old contacts, then you will need a contact mover application. They can be found on the app store, and it was worth the few dollars it cost.

    Figured this will help you, or anyone else trying to fix this issue.

    I have the same issue and tried your suggestion.  However I do not find a default "Group" in the path you gave.  I found only a "default account" and the only options there are "Private" and "From My PC".  I selected the "From My PC" option and the contacts still did not sync UGh.

    Has anyone found a solution yet????

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    2 people found this answer helpful.
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  2. Anonymous
    2020-05-05T21:58:35+00:00

    I have the same exact issue.  Noticed it today and have been googling since.

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  3. Anonymous
    2020-05-01T16:14:50+00:00

    CBroda,

    May have found a resolution to your issue.

    If you set the default group on your iPhone to your Outlook account, in Settings>Contacts>Default Group...

    Then all new contacts will show up seamlessly. If you want to move old contacts, then you will need a contact mover application. They can be found on the app store, and it was worth the few dollars it cost.

    Figured this will help you, or anyone else trying to fix this issue.

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    4 people found this answer helpful.
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  4. Anonymous
    2020-03-03T01:01:31+00:00

    I just spent quite a bit of time with Apple Support regarding CBroda's issue, as I have the same.  I was told to write my contacts down, type into Outlook, and then sync the phone.....not the answer I was hoping to hear.  Any ideas out there?

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  5. Anonymous
    2020-02-18T04:41:15+00:00

    I have the same issue. Will update if I find a solution.

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