iPhone and Outlook 365 contacts not syncing

Anonymous
2019-11-15T17:24:05+00:00

Good morning all -

I have an iPhone and Outlook 365.  I use the iPhone native contacts / calendar / email apps.  I use Outlook on my laptop.  I use a live.com account for my calendar and contacts.  I do not use the Outlook app on my phone.

When I make a calendar item it immediately syncs with my phone, regardless of whether I made the appointment on the phone or on the laptop in Outlook.

HOWEVER the same is not true with Contacts. 

  1. Contacts I make or edit in Outlook on my laptop sync right away in the phone.
  2. Existing contacts that are edited on the phone sync right away in Outlook.
  3. New contacts made in the phone do not sync.
  4. If I edit the new iPhone contact it still won't sync.

What is going on and how can I fix this?  This is happening on two phones in my family.

Thanks for any help,

Chris

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2020-05-19T00:44:51+00:00

    By any chance... have you found a solution to this??  I have the same problem.

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  2. Anonymous
    2020-05-05T21:58:35+00:00

    I have the same exact issue.  Noticed it today and have been googling since.

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  3. Anonymous
    2020-03-03T01:01:31+00:00

    I just spent quite a bit of time with Apple Support regarding CBroda's issue, as I have the same.  I was told to write my contacts down, type into Outlook, and then sync the phone.....not the answer I was hoping to hear.  Any ideas out there?

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  4. Anonymous
    2019-11-27T04:26:33+00:00

    Hello, 

    We have noticed that the post has been inactive for quite some time. We would like to know if the issue you have raised to us is still on-going. If yes, noted that you've contacted our Microsoft Outlook team, I'd like to ask for the Service Request number so I can review the documentation. You may send it by replying to the Private Message that I've sent. To view the private message, go to your profileand click View private messages.

    To notify us and have us get back to you, simply reply to this post.

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  5. Anonymous
    2019-11-15T21:48:23+00:00

    Hello CBroda,

    Sorry that didn't work, please refer to the thread linked below from apple community where users are facing similar problem

    => https://discussions.apple.com/thread/2737632

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Let me know if you need further assistance I'll be glad to help.

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