iPhone and Outlook 365 contacts not syncing

Planned obsolescence at its finest!

This is what Big Tech wants.  Frustrate us to the point where we finally calculate that the amount of time spent trying to fix things is worth more than the cost of new equipment.  So you just cave in and buy new equipment.

Aside from enriching themselves, they also contribute to e-waste.  Most of us don't need the fancy new things found in new tech.  They don't care.

Hello Chris, I troubleshot and recorded the results of every option. iCloud for Windows will not work as seamless and perfect the way iTunes alone would seamlessly sync with Outlook.  In the end I found I need to manually connect my phone to my desktop, open Outlook and open iCloud for Windows (not knowning which actually forces the sync) and wait to see the updates.  Another thing, don’t look in your traditional default Outlook contact folder for the contacts added via the iPhone. You must now look in the iCloud Contacts folder in Outlook. Microsoft won’t admit iTunes worked better and iCloud for Windows is a failure.

I finally figured out how to resolve getting updates and new contacts to sync with my Windows Mail contacts.  Not sure if this is everyone else's challenge, but that was mine.

From my iPhone 6s on software version 14.0.1, I updated my default Contacts account.  To change this, go into:

Settings | Contacts

Where is says DEFAULT ACCOUNT, make sure that's the account you want to save contacts.  I changed mine to my Hotmail account that I use almost exclusively in Windows mail.  Once that was changed, I tested by adding a new account to my iPhone and then seeing if I could see it on my PC.  Finally, success!

Hope that helps.

I think that almost no one has read this thread. Certainly there is the usual cut/paste link spam, but there are a large number of responses that talk about iCloud. The OP is asking about Office 365. And I am having the exact same issue. Everything except contacts are syncing from Office 365. Outlook for iOS is working. But I cannot use the Apple Contacts app (used by iMessage) because my Office 365 contacts are not there. I have literally tried every piece of advice in this thread and on the Apple support site. This is a real issue. The question is whether it is an Office 365 issue or an Apple issue. In any case, two giants are pointing fingers at each other and no one is going to fix anything.

your logic makes sense, but 1, it appears i have it set to default to my email, which on the phone is outlook.  2, it used to work and then stopped without my changing anything.

assumption has always been it's update related and i just deal with it and try to enter info on my desktop.  

an interesting detail that i'm not sure i realized.  if the contact already exists, most likely created on computer and i edit it on iphone, then it updates everywhere.  Just like a new or updated entry on computer.  it's only new contacts on phone that don't sync. 

go figure.   thanks.