Outlook iOS App - Font & Line Spacing Issues

I'm having precisely the same issue. From what I can tell, every email I send gets converted to 1.5-line spacing and a new font (Helvetica Neue instead of Calibri).

I would love to make Outlook my default email app on iOS, but I can't do it if it my sent emails get changed this way. I just want my sent emails to look the same as if I had sent them from my desktop Outlook app.

Thanks Louie and Darleen

I have also raised this within the Help & Support section of the Outlook iOS App and the response therein has been disappointing to say the least.

Received the age-old "It's not a bug. It's a feature" response!

Hi,

Thanks for your detailed response. Your concern about the font and line spacing issues in Outlook is under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. We’ll let you know once we reach a resolution. Please standby.

To notify us and have us get back to you, simply reply to this post.

Hi Darleen,

Yes, I have uninstalled and reinstalled the Outlook app on my iPhone but the issue persists. I am using a corporate email account which is part of the Office 365 subscription

• This issue (line spacing 1.5 lines) is seen for *all* new emails that I compose and send, irrespective of recipients
• I have sent new emails to my gmail.com account and to other company email accounts and all those mails have the text with line spacing as 1.5 lines
• Issue is also seen for majority of my email replies
  • Replies sent to my colleagues using company email accounts
  • Replies sent to emails I receive from gmail.com & yahoo.com mail ids
• For the few emails I am not seeing this issue, I am unable to find any major difference as to why only some of the reply emails are having the line spacing and others are normal
• I *think* emails with inline images are behaving normally
  • Replies to emails having inline images in message body or signatures are normal (line spacing single)
  • Replies to emails having only text content (no inline images) are having the line spacing as 1.5 lines

I appreciate the additional information that you provided. Since you mentioned that not all of your emails are affected by the issue, I need to confirm if the affected emails were sent by/sent to a specific senders/receivers. Also, kindly confirm if you are using an Outlook account.

For initial troubleshooting, I suggest uninstalling and reinstalling the Outlook app in your phone and then check if the same issue persists. 

Please respond to this thread to let me know how the issue progresses.