Outlook iOS App - Font & Line Spacing Issues

Anonymous
2018-12-11T11:06:52+00:00

I'm using the Microsoft Outlook for iOS v3.1.0 on iPhone 7

The issue I'm facing is that for all newly composed emails and replies, the message gets sent with a line spacing of 1.5 lines and Font as 'HelveticaNeue'

This messes up the previous inline messages as well, with the entire message thread getting updated with a Line Spacing of 1.5 lines!

How can I prevent Outlook from doing that and set the message to be sent with Calibri font and line spacing as 'Single' by default?

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2019-09-29T22:16:02+00:00

    I have the same issue, and i am really surprised that it is highlighted since almost a year with no fix yet!!

    Dear YChittaranjan,

    Last update on this post was 2+ months ago. Any luck at your end?

    Dear Darleen Pen and Louie Del,

    Any timelines please to resolve this annoying message?

    Regards,

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  2. Anonymous
    2019-07-23T13:35:01+00:00

    I don't see it noted elsewhere, but in case it's helpful to anybody we have found this issue applies when sending from iOS Outlook app and reading in Windows Outlook (365 in our case). Sending or reading with other applications seems OK, and opening the received source code in Word exhibits this same issue.

    The sent mail on my iPhone looks OK without any of the Helvetica font or 1.5 line spacing. And even users who read the *first* email on their iPhone or Android devices do not see this issue (the first time)

    But if someone from Desktop Outlook (Windows & Mac) or even Outlook Web replies to that mail, their reply content is fine but the original email displays with the font & line spacing issue for all users - desktop & mobile alike

    to put it succinctly, any involvement of desktop Outlook s***ws up the whole email :(

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  3. Anonymous
    2019-07-23T13:16:07+00:00

    I don't see it noted elsewhere, but in case it's helpful to anybody we have found this issue applies when sending from iOS Outlook app and reading in Windows Outlook (365 in our case). Sending or reading with other applications seems OK, and opening the received source code in Word exhibits this same issue.

    I haven't been able to do anything about this, inserting style formatting helps browser rendering but doesn't appear to affect Outlook/Word. Seems like it's rendering the first style it comes across and ignores anything after.

    Actually, if I add a line height to each tag this helps with the appended signature, but I don't have the ability to do this with message text.

    Good luck!

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  4. Anonymous
    2019-06-20T17:42:47+00:00

    I'm no developer but what greater impact would a CSS change from 150% to 100% have within an email application? Thinking the fix would be limited to the editor part of the app so regression should be fairly minimal and focused on that area

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  5. Anonymous
    2019-06-13T19:50:05+00:00

    I opened a third ticket via the Outlook iOS app and FINALLY got a response that its a bug and has been reported to the dev team.

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