Outlook iOS App - Font & Line Spacing Issues

Anonymous
2018-12-11T11:06:52+00:00

I'm using the Microsoft Outlook for iOS v3.1.0 on iPhone 7

The issue I'm facing is that for all newly composed emails and replies, the message gets sent with a line spacing of 1.5 lines and Font as 'HelveticaNeue'

This messes up the previous inline messages as well, with the entire message thread getting updated with a Line Spacing of 1.5 lines!

How can I prevent Outlook from doing that and set the message to be sent with Calibri font and line spacing as 'Single' by default?

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2018-12-12T10:04:58+00:00

    Hi Darleen,

    I mentioned the Outlook Mobile app version in my original post - Microsoft Outlook for iOS v3.1.0 on iPhone 7. iPhone is running iOS 12.1

    • I didn't make any changes before this issue started occurring other than to update the Outlook Mobile app from AppStore on a regular basis
    • The paragraph line spacing issue & font change started becoming more noticeable after the most recent update from v2.106.0 to v3.1.0 on 10th December
    • Though the line spacing issue was there in older emails as well, not as regular (only some emails were being changed with line spacing as 1.5 whereas others remained unchanged)

    Attached are 2 screenshots depicting the issue in visual detail - how the sent emails look on my Outlook Mobile and how the received emails are displayed on Desktop Outlook clients for me and other recipients

    Screenshot 1:

    Screenshot 2:

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  2. Anonymous
    2018-12-12T09:13:31+00:00

    Hi,

    I would like to know more about your concern regarding the Outlook app on your phone. Kindly answer the questions below: 

    • What build and version of Outlook is installed on your phone?
    • What changes were made to your device before this issue occurred?

    It can also help me to easily isolate your concern if you could provide a screenshot the issue. Use this article published by Shawn 'Cmdr' Keene as your guide on how to include a screenshot in your reply. Before posting the screenshot, make sure to delete any of your personal information.

    To notify us and have us get back to you, simply reply to this post.

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