Outlook iOS App - Font & Line Spacing Issues

Anonymous
2018-12-11T11:06:52+00:00

I'm using the Microsoft Outlook for iOS v3.1.0 on iPhone 7

The issue I'm facing is that for all newly composed emails and replies, the message gets sent with a line spacing of 1.5 lines and Font as 'HelveticaNeue'

This messes up the previous inline messages as well, with the entire message thread getting updated with a Line Spacing of 1.5 lines!

How can I prevent Outlook from doing that and set the message to be sent with Calibri font and line spacing as 'Single' by default?

Outlook | Outlook for mobile | Outlook for iOS | For business

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  1. Anonymous
    2019-06-20T17:42:47+00:00

    I'm no developer but what greater impact would a CSS change from 150% to 100% have within an email application? Thinking the fix would be limited to the editor part of the app so regression should be fairly minimal and focused on that area

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  2. Anonymous
    2019-06-13T19:50:05+00:00

    I opened a third ticket via the Outlook iOS app and FINALLY got a response that its a bug and has been reported to the dev team.

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  3. Anonymous
    2019-05-15T17:30:54+00:00

    I forwarded a test email back to myself from the Outlook iOS App and inspected it. The Outlook App is adding a new HTML wrapper around the entire message with a style block that has the ID="ms-outlook-ios-style". In addition to the font and line-spacing changes the style block adds padding space that is also showing up on emails. The added styles seem to be made for messages that aren't formatted, but they're wrecking the design of formatted emails.

    Is there a way to toggle off the "ms-outlook-ios-style" style block in email templates that have been designed in a particular way?

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  4. Anonymous
    2019-04-03T13:25:17+00:00

    Issue temporarily fixed (by switching to other mailing app of course) until further proper resolution to the problem.

    Thanks.

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  5. Anonymous
    2019-03-29T17:27:02+00:00

    It's happening across a wide variety of iOS versions, devices and email services. 

    It's even happening with gmail and yahoo accounts set up in Outlook for iOS.

    And it's happening on the Outlook for iOS beta which I am running on my personal phone.

    Anyone from Microsoft care to chime in?

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