Outlook 2016 - Save Multiple Attachments not saving to Network Drives

Anonymous
2017-12-19T21:20:43+00:00

I recently updated a user from Office 2010 to Office 2016 through Office 365, soon after the update, the user informed me that they were no longer able to use the "Save Multiple Attachments" feature in Outlook to save multiple attachments to a Network location.

This method can save files to a Local drive without an issue, but will not save to a Mapped Network folder. I have tested this on two other computers, both in a different environment, with the same results.

Files can be saved individually, even through the Save Multiple Attachments dialogue, it is only when attempting to save 2 or more files simultaneously. I'm hoping someone knows of a solution to this issue as this user can receive upwards of 10+ attachments in a single email for a project that they need to make available to a project folder.

They did not have this issue prior to the upgrade. Any thoughts or recommendations would be appreciated.

***Moved from: Office / Outlook / Microsoft Office Programming / Office 2016***

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Anonymous
2018-02-14T07:48:49+00:00

Hi Angela,

No, right now the issue is still being investigated and there are two workarounds described in the following article, you can keep monitoring it to get the latest update about it.

  1. Save the documents to your own computer, and then copy them to the shared network drive.
  2. Save the documents one at a time to the shared network drive.

https://support.office.com/en-us/article/unable-to-save-all-attachments-to-a-shared-network-drive-4e9d1fd2-3a4b-4a22-acd0-2ff1217edd8c?ui=en-US&rs=en-US&ad=US

Regards,

Leo

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Anonymous
2018-01-12T03:20:13+00:00

Hi All,

I totally understand the inconvenience this thing may cause you. Our related team are currently working on this issue. As workarounds, you can save the attachments one by one or revert to an earlier version. Your time and understanding will be highly appreciated.

Best Regards,

Iry

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  1. Anonymous
    2017-12-21T18:19:30+00:00

    So after three hours on the phone and a remote session with an agent, and another 30 minutes on a chat session with different agent, all signs point to this being specifically an Outlook 2016 issue, not an Office 365, or Tenant, or Network issue and I was directed back to these forums. I can start a new thread back in the Office thread where I placed it, or if possible the thread could be moved back.

    However, this issue presents on all installations of Outlook 2016, whether it is an Office 365 Business Plan license, an Office 365 Enterprise license, or an Office 2016 Box License. It occurs regardless of Windows 10 or Windows 7 operating system, and occurs now tested across 3 different tenants, 3 different domain controlled devices, 2 domains, and 3 non-domain devices.

    This issue is with Outlook 2016, nothing else in the environment seems to matter. I went so far as to do a clean installation, within a brand new VM, in which the only things installed were Windows 10 and Office 2016 from a Box license. The same issue happens. I am unable to save Multiple Attachments to a Network location.

    All local drives work, whether it is a permanently mounted drive, or an external media, only Network folders are effected and can not save multiple attachments simultaneously. Using the Save Multiple Attachments system, I can save any attachment individually to a network location, but not multiple files simultaneous.

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  2. Anonymous
    2017-12-21T19:08:26+00:00

    I can confirm your problems with not saving multiple attachments on network shares. I have it myself and one of my customers has the same issue. It doesn't matter if the share is accessed via a drive letter or via UNC naming. In our company computers are part of domain. The customer has several non-domain computers connected to a NAS device running on Windows Storage server 2008. In both situations Outlook 2016 connects to a Office365 Exchange server.

    We are running Office 2016 Pro Plus version 1711 (build 8730.2127) in the Dutch language. Saving each attachment individually is no problem; it only occurs with the 'save all attachments' option.

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  3. Anonymous
    2017-12-24T08:47:44+00:00

    Hi All,

    To better help you, I’d like to confirm the followings with you:

    1. May I know whether you are saying right-click the attachment and choose “ Save All Attachments” button to save them to a Network folder?
    2. When you mention the network folder is hosted on a local server, do you mean it’s an IP address? And does the network drive is a RAID (redundant array of independent disks) on your internal network?
    3. Are you configured your mail account with Exchange, IMAP or POP?

    This can be an issue with the files or attachments, settings with your email application. Please make sure you have installed the latest version of Outlook client, you may navigate to File>Office Account>Update Now. Meanwhile, I suggest you perform a Quick Repair for your Office 365 suite.

    Waiting for your update.

    Regards,

    Jason

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