Outlook 2016 - Save Multiple Attachments not saving to Network Drives

Anonymous
2017-12-19T21:20:43+00:00

I recently updated a user from Office 2010 to Office 2016 through Office 365, soon after the update, the user informed me that they were no longer able to use the "Save Multiple Attachments" feature in Outlook to save multiple attachments to a Network location.

This method can save files to a Local drive without an issue, but will not save to a Mapped Network folder. I have tested this on two other computers, both in a different environment, with the same results.

Files can be saved individually, even through the Save Multiple Attachments dialogue, it is only when attempting to save 2 or more files simultaneously. I'm hoping someone knows of a solution to this issue as this user can receive upwards of 10+ attachments in a single email for a project that they need to make available to a project folder.

They did not have this issue prior to the upgrade. Any thoughts or recommendations would be appreciated.

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Anonymous
2018-02-14T07:48:49+00:00

Hi Angela,

No, right now the issue is still being investigated and there are two workarounds described in the following article, you can keep monitoring it to get the latest update about it.

  1. Save the documents to your own computer, and then copy them to the shared network drive.
  2. Save the documents one at a time to the shared network drive.

https://support.office.com/en-us/article/unable-to-save-all-attachments-to-a-shared-network-drive-4e9d1fd2-3a4b-4a22-acd0-2ff1217edd8c?ui=en-US&rs=en-US&ad=US

Regards,

Leo

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Anonymous
2018-01-12T03:20:13+00:00

Hi All,

I totally understand the inconvenience this thing may cause you. Our related team are currently working on this issue. As workarounds, you can save the attachments one by one or revert to an earlier version. Your time and understanding will be highly appreciated.

Best Regards,

Iry

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  1. Anonymous
    2017-12-29T15:58:16+00:00

    Hi Jonathan, rolling back to a previous version indeed solved the problem. The update to Outlook 2016 version 1711 Build 8730.2127 re-introduces the issue with saving multiple attachments to a network share/drive. Thank you for publishing your solution. But i do hope that the MS Outlook team will solve this in a future update.

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  2. Anonymous
    2017-12-29T15:52:39+00:00

    Hi Jonathon & Mikefried S,

    Under your scenarios, you can save the multiple attachments to local drives, but cannot save to third-party network location, which is out of our support scope. I apologize for the inconvenience this thing may cause you, and still recommend you to contact the related network drives support for further help.

    Thanks for your understanding,

    Iry

    Hi Iry, this is definitely an Outlook / Office 2016 problem. It is disappointing to see that you think it is 'out of your support scope'. Can you at least report this issue to the outlook development team so it will be fixed in a future update?

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  3. Anonymous
    2017-12-28T17:30:05+00:00

    So it didn't take long for me to narrow down the update. Rolling back from Version 1711 (Build 8730.2127) December 12, 2017 to Version 1710 (Build 8625.2139) November 27, 2017 restored "Save All Attachments" to a network location functionality on my primary environment, I will be testing other environments over the next few days.

    This is likely why this isn't a more widely reported issue as it would only affect users on the Monthly Channel. As users on the Semi-Annual or Deferred Channels are still on builds Version 1708 (Build 8431.2131) and Version 1705 (Build 8201.2213) respectively.

    As said before, this is an Outlook issue, an Outlook update broke the functionality, specifically Version 1711 (Build 8730.2127) December 12, 2017. Upon re-applying the update to Version 1711, I lose the functionality again.

    For anyone experiencing this issue, while it is not an ideal situation, instructions on rolling back Office 2016 Click-to-Run can be found here:

    https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

    And version history for each update channel can be found here:

    https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7?ui=en-US&rs=en-US&ad=US

    Sadly this means that for my users experiencing this issue, I have to keep them rolled back until an update comes along that actually fixes the problem brought forth in the latest update.

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