Why do Modified outlook meetings get canceled?

Anonymous
2019-01-15T17:39:10+00:00

For some reason, when the owner of an event makes any sort of change (adding/deleting a member or adding a url), the event gets canceled for me instead of just being modified. The owner even sees that everyone else in the event is still in it but for some reason, it got canceled just for me. any idea why the event gets canceled only for me when a modification occurs to an event?

Outlook | MacOS | Legacy Outlook for Mac | For home

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  1. Anonymous
    2019-01-24T09:52:45+00:00

    Hi Mitchell94,

    Thanks for your confirmation on my questions. For this problem, I need some time to do consultation. I’ll be back if there are any updates. Your patience and understanding will be highly appreciated.

    Meanwhile, I suggest you try to remove the problematic account from Mac native mail app and check if the issue persists.

    Best Regards,

    Huni

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  2. Anonymous
    2019-01-23T14:58:31+00:00

    sure!

    1. yes, that is accurate. this happens all the time and this happens ONLY to me. for example, if there is a meeting with 50 attendants and after it is made, the organizer just adds 1 person to make it 51... it then adds the person but cancels the meeting for me. I then receive an email that it canceled for me and the organizer also gets an email that I canceled. 
    2. that is correct. This change comes from the outlook web app and just shows the exact same thing on the Mac mail app.
    3. yes this issue occurs only to me and yes, only my company office 365 outlook email. 

    Last question, no, this happens to all meeting organizers (confirmed it happened to 3 different organizers in the last 2 weeks)

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  3. Anonymous
    2019-01-23T10:18:09+00:00

    Hi Mitchell94,

    I can see the information in the private message. You do not need to resend it to me again. I’ve tested this problem from my side and I cannot reproduce this issue, I need to re-confirm some questions as below to make this problem clearer and concise:

    1. You always receive the meeting cancellation email if the meeting organizer modified the meeting attendees.
    2. You’re using the Mac build-in mail app but the issue also occurs in the Outlook web app.
    3. The issue occurs only to you and the problematic account is an Exchange account, right?

    In addition, I’d like to confirm whether this problem occurs to a specific meeting organizer or every meeting organizer.

    Best Regards,

    Huni

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  4. Anonymous
    2019-01-22T15:17:22+00:00

    @huni, I also sent a lot of photos through a private message to Shyamal, but never heard from him. I could resend you those images if you can't access that private message?

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  5. Anonymous
    2019-01-22T14:51:54+00:00

    Hi Huni, 

    Yes I still need help. Sorry, we were off on Monday for the holiday so I am now seeing this. to confirm, yes this issue happens all the time and has been probably happening since I started full time with the company. The owner of the meeting does not cancel the meeting nor removes my name from the list when editing, she just adds a name and that's it. 

    Here are the subscriptions I have, I removed the unique number since this is public but if you need it to help you track it, I can send it to you in the private chat I have been having with you.

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