Your mail server certificate is invalid error

Anonymous
2018-03-03T15:59:06+00:00

I am attempting to use Outlook on my android phone.  When I attempt to add my email account to outlook (on my phone) I get an error that says:  Your mail certificate is invalid.  Would you like to login anyway.   PLEASE HELP!!!!

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2018-03-06T22:07:57+00:00

    Thank you for the information, Martha. We would like to know what is happening when you click "LOGIN".

    It is possible that there is an issue with files of the Outlook app. Kindly check if you will be able connect your email account in Outlook after restarting your phone.

    We'll be waiting for your response.

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  2. Anonymous
    2018-03-06T17:26:08+00:00

    Yes, setting up your email account in Outlook for Android

    Yes, the issue occurs when setting up a different email account

    Yes, I can set up my email account using Outlook for PC

    Screenshot of error is attached.

    Yes, I experience the same error when re-installing Outlook for Android

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  3. Anonymous
    2018-03-05T22:39:30+00:00

    Hi Martha,

    We need to clarify a few things first for us to better understand your concern about Outlook for Android. Kindly answer these questions:

    • Is this the first time you're setting up your email account in Outlook for Android?
    • Does the issue occur when setting up a different email account?
    • Can you set up your email account using Outlook for PC?
    • Can you please post a screenshot of the error message here?
    • Do you experience the same error when re-installing Outlook for Android?

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  4. Anonymous
    2018-03-03T20:53:38+00:00

    I just tried that and same thing.

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  5. Anonymous
    2018-03-03T19:33:34+00:00

    You use the outlook app from the Play store

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