Your mail server certificate is invalid error

Anonymous
2018-03-03T15:59:06+00:00

I am attempting to use Outlook on my android phone.  When I attempt to add my email account to outlook (on my phone) I get an error that says:  Your mail certificate is invalid.  Would you like to login anyway.   PLEASE HELP!!!!

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2018-03-06T22:24:13+00:00

    The attached image is what I get when I try to "connect IMAP".   When I originally go into Outlook to setup my account, it asks for all the server settings, etc.   Then it says "connect IMAP" (whether I choose auto or manual setup) and when I click "connect IMAP", this is what I get.  

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  2. Anonymous
    2018-03-03T20:53:38+00:00

    I just tried that and same thing.

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  3. Anonymous
    2018-03-06T22:07:57+00:00

    Thank you for the information, Martha. We would like to know what is happening when you click "LOGIN".

    It is possible that there is an issue with files of the Outlook app. Kindly check if you will be able connect your email account in Outlook after restarting your phone.

    We'll be waiting for your response.

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  4. Anonymous
    2018-03-03T17:59:23+00:00

    No, I downloaded the app from the Microsoft website

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  5. Anonymous
    2018-03-07T21:09:04+00:00

    Upon seeing the screenshot, you can either choose "CANCEL" or "LOGIN" when you encounter the "Login Error" pop-up message. We would like to know what is happening when you click "LOGIN". Are you still encountering the error message when you click "LOGIN"?

    Based on the error message that you're getting, the Outlook app cannot identify the mail server of your email account. We recommend visiting the support website of your email service provider to know the correct mail server settings of your account. We also suggest connecting your Microsoft account in the Outlook app to see if the error message will appear.

    We hope to hear from you soon.

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