Cannot Preview PDF attachments in Outlook Web Access

Anonymous
2018-04-18T14:37:52+00:00

We have Exchange on O365 and User desktops of Outlook 2016.  Some users have Outlook on their mobile phones also.

We can preview PDF files in Outlook emails on the Desktop Outlook and on mobile phone with outlook.

We cannot preview PDF files in Outlook on the web browser.  We can preview office files but PDF files display a blank grey page.  

We can download PDF files to onedrive and open and view them from onedrive.   

  1. Should we be able to preview PDF files in Outlook on the Web Browser?
  2. Can this be enabled to work?

Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-05-14T22:55:39+00:00

    Hello BuckyBear3819,

    Thanks for your information.

    According to all information we collected, the problem could be related to the Outlook Web App's version. May I know the detailed version of the affected accounts? Are they still 16.2265.8.2549800?

    Regards,

    Barry

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  2. Anonymous
    2018-05-15T14:05:22+00:00

    Hi Barry,

    It is still happening on Edge, chrome and ie11 browser and the OWA version is 16.2312.8.2554387.  

    Thanks,  BuckyBear3819

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  3. Anonymous
    2018-05-16T21:55:23+00:00

    Hello BuckyBear3819,

    I have delivered the detailed information to our related engineer. I will let you know the updates in three days.

    Thanks for your time and cooperation.

    Regards,

    Barry

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  4. Anonymous
    2018-05-20T08:45:42+00:00

    Hello BuckyBear3819,

    I got some suggestions from my colleagues. Please kindly refer to the below steps and check if it helps:

    1. The browsers you mentioned are not the latest version. Please update the browser to the latest version and check if it helps.
    2. Clear the outlookapps.com cache in IE 11 browser:

    1. In IE 11 browser, check if the status code shows 200 and the parameters “isDocumentPreivew” set to True (Press F12 to see this interface).

    1. In IE 11, Check the add-on: click Setting > Manage Add-ons. Remove the Adobe PDF Reader and install it again if possible.

    1. Don’t choose the Automatically block.

    Regards,

    Barry

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  5. Anonymous
    2018-05-22T09:34:09+00:00

    Hello BuckyBear3819,

    I'm writing to follow up on this thread. Please let us know any updates when you have time.

    Thanks,

    Barry

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