Cannot Preview PDF attachments in Outlook Web Access

Anonymous
2018-04-18T14:37:52+00:00

We have Exchange on O365 and User desktops of Outlook 2016.  Some users have Outlook on their mobile phones also.

We can preview PDF files in Outlook emails on the Desktop Outlook and on mobile phone with outlook.

We cannot preview PDF files in Outlook on the web browser.  We can preview office files but PDF files display a blank grey page.  

We can download PDF files to onedrive and open and view them from onedrive.   

  1. Should we be able to preview PDF files in Outlook on the Web Browser?
  2. Can this be enabled to work?

Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-04-30T22:37:24+00:00

    Hi BuckyBear3819,

    We are able to open the sample file on our side. For now, we need to collect some log to troubleshoot this issue. I will provide the detailed steps in the private message. Please click your name on the forum and select View private messages to access it.

    Meanwhile, do any other users in your organization encounter the same problem?

    Regards,

    Barry

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  2. Anonymous
    2018-05-01T22:35:03+00:00

    Hi BuckyBear3819,

    We have received the log file. Meanwhile, could you tell us how many users are affected in your organization?

    Thanks,

    Barry

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  3. Anonymous
    2018-05-02T15:22:52+00:00

    Barry, we have several thousand people using O365 for emails now and about 2 dozen or more have noticed this issue.  

    Thanks,   BuckyBear3819

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  4. Anonymous
    2018-05-02T22:42:15+00:00

    Hi BuckyBear3819,

    OK. Thanks for the information. I will consult our related engineer about this case. Once there is any update, I will let you know. 

    Regards,

    Barry

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  5. Anonymous
    2018-05-03T22:29:51+00:00

    Hi BuckyBear3819,

    For further processing, please give us your Outlook Web App’s version and your tenant information. Right click anywhere in Outlook Web App and select View page source, the version looks like 16.2293.11.2549799.

    Regards,

    Barry

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