Cannot Preview PDF attachments in Outlook Web Access

Anonymous
2018-04-18T14:37:52+00:00

We have Exchange on O365 and User desktops of Outlook 2016.  Some users have Outlook on their mobile phones also.

We can preview PDF files in Outlook emails on the Desktop Outlook and on mobile phone with outlook.

We cannot preview PDF files in Outlook on the web browser.  We can preview office files but PDF files display a blank grey page.  

We can download PDF files to onedrive and open and view them from onedrive.   

  1. Should we be able to preview PDF files in Outlook on the Web Browser?
  2. Can this be enabled to work?

Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-05-08T07:36:05+00:00

    Hello BuckyBear3819,

    We have collected your tenant information and consulted our senior engineers about your situation. For further processing, please try checking if you can open the PDF file in the web browser now. If the problem still persists, we will let them know the updates and continue to help you. Your cooperation and patience are highly appreciated.

    Thanks,

    Barry

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  2. Anonymous
    2018-05-06T05:21:24+00:00

    Hi BuckyBear3819,

    Yes. Your Outlook Web App version is 16.2265.8.2549800. Could you give us your tenant information in private message? We may need to check if anything is wrong with your Office 365 tenant.

    Thanks for your cooperation.

    Regards,

    Barry

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  3. Anonymous
    2018-05-04T12:39:10+00:00

    Barry,

    Is this what you're looking for?

    <!DOCTYPE html>

    <html dir="ltr" lang="en-US">

    <head>

    <meta charset="utf-8">

    <meta http-equiv="X-UA-Compatible" content="IE=edge"/>

    <meta http-equiv="pragma" content="no-cache"/>

    <meta name="apple-mobile-web-app-capable" content="yes"/>

    <meta name="apple-mobile-web-app-status-bar-style" content="default"/>

    <meta name="format-detection" content="telephone=no"/>

    <meta name="viewport" content="user-scalable=0, width=device-width, initial-scale=1.0, maximum-scale=1.0"/>

    <meta name="msapplication-TileImage" content="prem/16.2265.8.2549800/resources/images/0/owa_browserpinnedtile.png"/>

    <meta name="msapplication-TileColor" content="#0072c6"/>

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  4. Anonymous
    2018-05-03T22:29:51+00:00

    Hi BuckyBear3819,

    For further processing, please give us your Outlook Web App’s version and your tenant information. Right click anywhere in Outlook Web App and select View page source, the version looks like 16.2293.11.2549799.

    Regards,

    Barry

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  5. Anonymous
    2018-05-02T22:42:15+00:00

    Hi BuckyBear3819,

    OK. Thanks for the information. I will consult our related engineer about this case. Once there is any update, I will let you know. 

    Regards,

    Barry

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